New Businesses and delelopments
Masana Emmanuel Ntimbane
Software Engineering Student | Junior Developer, Tech Support
Midrand,GP
Summary
Dynamic and adaptable professional with experience as a Technical Support Engineer at Best Drive, excelling in problem-solving and client relationships. Proven ability to enhance customer satisfaction through effective issue resolution and mentoring. Strong organizational skills and teamwork capabilities, complemented by proficiency in Microsoft Office Suite and analytics.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Intern
Ntimbane Attorneys
02.2023 - 11.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Technical Support Engineer
Best Drive
07.2025 - 07.2025
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Tutor
Ridgeway College
06.2024 - 10.2024
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Volunteer
SPCA
02.2021 - 06.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Science - Software Engineering
Eduvos
Midrand, South Africa 04.2001 -
High School Diploma -
Ridgeway College
Louis Trichardt, South Africa 04.2001 -
Skills
Teamwork and collaboration
Interests
Tech Startups
Personal Growth
Problem solving
Timeline
Technical Support Engineer
Best Drive
07.2025 - 07.2025
Tutor
Ridgeway College
06.2024 - 10.2024
Intern
Ntimbane Attorneys
02.2023 - 11.2025
Volunteer
SPCA
02.2021 - 06.2024
Bachelor of Science - Software Engineering
Eduvos
04.2001 -
High School Diploma -
Ridgeway College
04.2001 -
Golf
I have a growing interest in taking up golf as a hobby, as it promotes discipline, focus, patience, and strategic thinking. I am drawn to the sport for its emphasis on consistency, personal improvement, and mental resilience, and I view it as a long-term activity that supports both personal development and professional mindset.