Masana Marcia Maluleke
Johannesburg
Summary
Advanced professional with intensive experience at South African Qualifications Authority, excelling in data management and client service. Proven ability to enhance data quality and streamline verification process. Skilled in statistical analysis and report writing, demonstrating reliable and attention to detail in achieving the goal in Authentication unit and organization.
Overview
11
11
years of professional experience
Work History
Practitioner
South African Qualifications Authority
04.2022 - Current
- The screening of the verification requests submission from clients.
- Check the quality of the submission, transferred data utilizing the Verification standard template to keep the digital format, and examine the data to detect deficiencies/errors.
- Transfer the data from relevant templates to Verifications database.
- Contact registered institutions to request verification of the qualification achievements not yet loaded on the National Learners Record’s Database(NLRD), Followed up on records that has not been responded to, and capture the interaction on the Database.
- Always maintain sound and professional working relationships with clients.
- Engage in initial contact with clients by offering specialized knowledge of SAQA’s services and products via telephone and email.
- Administer the processes of the signing of the contracts by clients and other stakeholders, and recording the information on the database, and ensure that contact persons are recorded on Veriserach.
- Address standard queries, following procedures, and escalate non-standard queries to the Senior manager/Specialist.
- Generate quotation for clients, and capture and acknowledge the Purchasing order documents from clients.
- Generate and provide information on national qualification-related matters to peers in the unit within SAQA(training).
- Assist staff in the technical understanding of verification processes and procedures related to national qualifications.
Admin Officer
South African Qualifications Authority
08.2021 - 05.2023
- Contact registered institutions to request verification of the qualification achievements not yet loaded on the National Learners Record’s Database(NLRD), Followed up on records that has not been responded to via email or telephone and capture the interaction on the Information Partner communication table.
- Continuously sourced registered institutions to request the contact information of the individual in charge of verification.
- Always maintain sound and professional working relationships with clients.
- Administer the processes of the signing of the contracts by clients and other stakeholders, and recording the information on the database, and ensure that contact persons are recorded on Veriserach.
- Address standard queries, following procedures, and escalate non-standard queries to the Senior manager/Specialist.
- Processed and generated the Record of Learning (ROL) to clients.
Data Capture (Intern)
South African Council for Educators (SACE)
03.2014 - 07.2015
- Capturing all the PD and Research data pertaining to educators, school, providers and Evaluators on the CPTD Information System, MS Office database and spread sheet programmers.
- Maintaining accurate schools, educators, providers and evaluators records and information.
- Assisting with general administrative and secretarial duties as required by the Senior Manager.
- Assisting in administering surveys and capturing data from the PD and Research Division.
- Ensuring that weekly and monthly reports and statistics are submitted regularly and timorously to the PD and Research Management Team.
- Undertake any other functions as assigned by the Supervisor.
Education
Postgraduate Diploma - Project Management
Management College of Southern Africa
01.2025
Bachelor of Commerce - Supply Chain and Operation Management
University of South Africa
01.2022
Higher Certificate - Economic and Management Science
University of South Africa
01.2018
Senior certificate -
Marholeni High School
01.2005
Skills
- Data Management
- Knowledge of verification and evaluation processes
- Client services
- Planning and execution
- Good knowledge of the Education sector, legislative and regulatory environment
- Report writing
- Knowledge of the NQF Act
- Written and verbal communication
- Problem solving
- Resilience
References
- Mr. Jabu Ngovene, Verifications Specialist(SAQA), 0796102710
- Ms. Phumzile Mtsweni, Manager(Authentication Unit), 0836089699/0670495923
- Ms. Masedi Menyatsoe, Data Capturer Office(SACE), 0789984032
Timeline
Practitioner
South African Qualifications Authority
04.2022 - Current
Admin Officer
South African Qualifications Authority
08.2021 - 05.2023
Data Capture (Intern)
South African Council for Educators (SACE)
03.2014 - 07.2015
Bachelor of Commerce - Supply Chain and Operation Management
University of South Africa
Higher Certificate - Economic and Management Science
University of South Africa
Senior certificate -
Marholeni High School
Postgraduate Diploma - Project Management
Management College of Southern Africa
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