Masaitsiweng Jean Makue

Created and followed up on quotes to ensure timely responses for customer inquiries

Booking cargo

Supported customers with e-Services, guiding them on online registration for tracking and tracing cargo, FWB messaging, and online booking

Supporting other stations with offloaded cargo

Flight planning

• Evaluated import and export documents to validate compliance with regulations and procedures.
• Captured and processed data for import/export documentation to ensure accurate records.
• Accepted export shipments at loading dock, verifying documentation and compliance.
• Recorded cargo amount, weight, and dimensions to ensure accurate inventory management.

Captured import data to ensure accurate processing of shipments

Releasing cargo to customers

Attending to customers' queries (Telephonically,

e-mails & counter)

Completed filling tasks to maintain accurate records

Daily Updating shipment report

Sent pre-alerts to relevant GHA or airlines to facilitate timely cargo handling

• Resolved customer inquiries to enhance satisfaction
• Trace & tracking cargo
• Coordinated sales and cargo handling processes
• Issuing Exports quotes
• Issuing Import charges
• Cargo reservation
• Captured and maintained accurate data records