Masabatha Vivian Phasha
Journalist
Midrand,Gauteng
Summary
Adept at CRM software and renowned for exceptional customer service, I leveraged these skills at Carter to enhance client satisfaction significantly. With a background in diverse roles from Submission Officer to Teaching Volunteer, I excel in problem-solving and time management, ensuring seamless operations and positive outcomes in fast-paced environments.
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Customer Specialist
Carter
09.2023 - 01.2024
- Utilizing Carter CRM system effectively to perform their role in line with company operating procedures.
- Ability to work effectively across all relevant systems.
- Strictly adhering to proper lead management processes.
- Follow proper procedures and rules in relation to validated transfers,
- Clearly communicate updates to their TL.
- Provide exceptional customers service as first customer point of contact.
Submission Officer
Mosefuwa Administrators Group
12.2016 - 05.2020
- Conduct quality control and initial synthesis to ensure that the client's documents meet the requirements and are in the correct order.
- Capture the client's application on VASSIT.
- Capture client's fingerprints an photos.
Intern
Kwanda Communications and Media Evaluations
03.2015 - 06.2015
- Evaluations and monitoring of stories written or reported on certain Companies and political parties,
- cut and proofread stories
- translations
Cashier
Checkers Bramfisher
03.2012 - 12.2012
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Teaching Volunteer
Khari Gude ABET Project
04.2009 - 11.2009
- Prepared objectives and outlines for courses of study by following curriculum guidelines and state standards.
- Tutored elderly individually or in small groups to help with assignments and reinforce targeted lesson skills.
Education
NCA
Moonstone Business School of Excellence
Sandton, South Africa 09.2023 - 09.2023
Journalism
Rosebank College
Johannesburg, South Africa 02.2010 - 01.2013
High School Diploma -
Mohlopheng High
Zebediela 01.2004 - 12.2008
Skills
- Complaint handling
- Customer service
- Problem-solving
- Time management
- CRM software
- Call center experience
- Microsoft Excel
- Data entry
Timeline
Customer Specialist
Carter
09.2023 - 01.2024
NCA
Moonstone Business School of Excellence
09.2023 - 09.2023
Submission Officer
Mosefuwa Administrators Group
12.2016 - 05.2020
Intern
Kwanda Communications and Media Evaluations
03.2015 - 06.2015
Cashier
Checkers Bramfisher
03.2012 - 12.2012
Journalism
Rosebank College
02.2010 - 01.2013
Teaching Volunteer
Khari Gude ABET Project
04.2009 - 11.2009
High School Diploma -
Mohlopheng High
01.2004 - 12.2008
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