Marze Pieters
Mosselba,Da Nova
Summary
Passionate and adaptable professional with a background in hospitality management, childcare, and ESL education. Over two years of experience managing The Hedge Guesthouse in Kuruman, excelling in guest services, team leadership, property operations, and digital marketing strategies that enhanced bookings and guest satisfaction. Completed a one-year cultural exchange as an au pair in New Jersey, refining cross-cultural communication skills while caring for children. Earned a TEFL 120-Hour Master Certificate from Bridge Education Group, equipping for diverse English teaching environments. Thrives in roles connecting with people, solving problems creatively, and making meaningful impacts. Open to opportunities in hospitality, education, or international exchange that align with a passion for people, culture, and personal growth.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Au pair
Cultural Care Au Pair
Highlands, New Jersey, USA
03.2024 - 03.2025
- Organised fun outings during school holidays.
- Ensured child safety by closely monitoring play activities.
- Planned recreational activities to cultivate physical fitness.
- Enhanced language skills for children's educational development.
- Fostered emotional well-being with nurturing childcare techniques.
- Encouraged social interaction with age-appropriate activities.
- Purchased necessary supplies for family home upkeep.
- Taught basic manners to foster respectful behaviour.
- Oversaw bedtime routine, ensuring peaceful night's rest.
- Supported families on holidays, supervising children and escorting them to activities.
- Observed play activities to identify positive behaviours and areas requiring improvement, implementing redirection where appropriate.
- Met with parents to discuss child progress, informing of notable activities, positive developments and any concerns.
- Assisted in light housework and laundry to reduce parents' workload.
Guesthouse Manager
The Hedge Guesthouse
Kuruman, Northern Cape
02.2022 - 02.2024
- Prepared delicious breakfasts, ensuring guests started their day right.
- Increased positive feedback on review platforms with excellent communication skills.
- Kept accurate financial records to ensure transparency in transactions.
- Provided comprehensive tourist information, enhancing guests' experiences.
- Handled difficult situations calmly, minimising disruption for guests.
- Maintained a welcoming atmosphere to encourage repeat business.
- Ensured high standards of hygiene and cleanliness with regular inspections.
- Fostered relationships with local businesses to offer guests exclusive deals.
- Developed new marketing strategies, improving the visibility of the guest house.
- Resolved guest complaints promptly for increased customer satisfaction.
- Update all room statuses regularly for efficient management.
- Enhanced team performance through effective leadership and training.
- Improved operational efficiency by implementing an online booking system.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Coordinated strategies to protect hotel property, staff and guests.
Education
National Senior Certificate - National Senior Certificate
Kalahari High School
Kuruman, Northern Cape 01.2016 - 12.2021
TEFL 120-HOUR MASTERS CERTIFICATE -
Bridge Education
New Jersey, USA 01.2025 - 02.2025
University Au Pair Program - Behavioral Psychology
Long Island University
Long Island, USA 10.2024 - 10.2024
Skills
💼 Hospitality Childcare Cultural Exchange ESL Education
I’m a passionate and adaptable professional with a background in hospitality management, childcare, and English language instruction With over two years of hands-on experience running The Hedge Guesthouse in Kuruman (2022–2024), I developed a strong foundation in guest services, team leadership, property operations, and digital marketing strategies that boosted both bookings and guest satisfaction
In 2024, I took my skills abroad and completed a one-year cultural exchange as an au pair in New Jersey (March 2024 – March 2025), where I cared for children while embracing a new culture and refining my cross-cultural communication skills During this time, I also completed my TEFL 120-Hour Master Certificate through Bridge Education Group, equipping me with the tools to teach English in diverse learning environments
I thrive in roles that allow me to connect with people, solve problems creatively, and make a meaningful impact—whether it’s by running a guesthouse, supporting a family, or teaching language learners I’m always open to new opportunities in hospitality, education, or international exchange that align with my love for people, culture, and personal growth
Languages
Afrikaans
Fluent
English
Fluent
Affiliations
- Reading
- Walks
- Beach
- Family Time
Timeline
TEFL 120-HOUR MASTERS CERTIFICATE -
Bridge Education
01.2025 - 02.2025
University Au Pair Program - Behavioral Psychology
Long Island University
10.2024 - 10.2024
Au pair
Cultural Care Au Pair
03.2024 - 03.2025
Guesthouse Manager
The Hedge Guesthouse
02.2022 - 02.2024
National Senior Certificate - National Senior Certificate
Kalahari High School
01.2016 - 12.2021
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