Marzane Honiball
Beauty Therapist
Pretoria
Summary
Dynamic professional with a proven track record at Promo King, adept in office management and providing exceptional administrative support. Leveraged strong organizational skills and a calm demeanor to enhance client satisfaction and streamline operations. Excelled in multitasking and maintaining confidentiality, significantly contributing to a positive and efficient work environment.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Receptionist
Promo King
Pretoria
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
Beauty Therapist
Simplicity Beauty
Rustenburg
01.2022 - 01.2024
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Educated clients on care processes and advised on further care and products.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Processed payments, entering sales in register for prompt customer service.
- Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue by upselling additional services and retail products to clients.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
Teacher's Assistant
Rabbit Kidz
Rustenburg
01.2020 - 04.2022
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Completed daily reports on attendance and disciplinary performance.
- Handled class records for attendance, assignment grades and course participation scores.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
High School Rustenburg
Rustenburg, South Africa 04.2001 -
Skills
Telephone skills
File management
Office management
Scheduling
Administrative support
Time management
Organization skills
Verbal and written communication
Greeting and seating clients
Office administration
Scheduling appointments
Typing speed
Calm demeanor
Positive and professional
Multitasking
Attention to detail
Timeline
Receptionist
Promo King
06.2024 - Current
Beauty Therapist
Simplicity Beauty
01.2022 - 01.2024
Teacher's Assistant
Rabbit Kidz
01.2020 - 04.2022
High School Diploma -
High School Rustenburg
04.2001 -
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