Maryna Malan
Receptionist
Port Elizabeth
Summary
Dynamic professional with a proven track record at Citrus Oewer Holiday Resort, excelling in operations management and customer relations. Adept at problem-solving and team motivation, I enhanced customer satisfaction and fostered collaboration among staff, driving significant improvements in service quality and performance. Skilled in developing effective strategies for operational success.
Overview
44
44
years of professional experience
Work History
Assistant Manager
Citrus Oewer Holiday Resort
06.2025 - 12.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Property Consultant
Concilio Properties
01.2007 - 01.2008
- Negotiated favorable contract terms for clients through strong communication and negotiation skills.
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Increased property sales by developing and implementing effective marketing strategies.
- Managed property listings, ensuring accurate and up-to-date information for potential buyers.
Filing Clerk
IGI Insurance Brokers
01.2002 - 01.2004
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Collaborated with IT professionals to enhance electronic document management systems for improved user experience and functionality.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
Receptionist Administrator
Mark Ashworth Properties
01.1988 - 01.2000
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Stock Control.
- Personal Assistant to CEO .
- Book keeper .
- Manage Filing .
Invoice Clerk
Rocktex Agencies
01.1982 - 01.1984
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Managed invoicing and payment processing operations.
- Processed invoices and payments in line with company policies and procedures.
Education
Diploma - Theology
SABI
Port Elizabeth, South Africa 04.2001 -
Skills
Operations management
Problem-solving
Team motivation
Time management
Customer relations
Staff supervision
Timeline
Assistant Manager
Citrus Oewer Holiday Resort
06.2025 - 12.2025
Property Consultant
Concilio Properties
01.2007 - 01.2008
Filing Clerk
IGI Insurance Brokers
01.2002 - 01.2004
Diploma - Theology
SABI
04.2001 -
Receptionist Administrator
Mark Ashworth Properties
01.1988 - 01.2000
Invoice Clerk
Rocktex Agencies
01.1982 - 01.1984