Hi, I’m
Maryke Burnett
Software Development Project Manager
Cape Town
Summary
Operational Project Delivery Manager bringing over 20 years of experience achieving ambitious/every changing goals in various projects globally as well as nationally. Diligent, customer centric, and a direct and clear leader for workstreams responsible for delivery, and ability to solve problems in complex scenarios. Successful at motivating teams to meet demanding timelines, ability to analyse root causes of issues impacting on deliverables and consulting with senior management on adjustments necessary. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
16
years of professional experience
4
Languages
Work History
Stellenbosch University
Project Delivery Manager and Change & Adoption Manager
05.2022 - Current
Job overview
- Responsible for all aspects of ERP (Natural Adabas is being replaced by Academia) replacement project delivery with 32 modules via 8 workstreams and vendor, team onboarding, training of staff, plan corrections, approach modelling, senior stakeholder consulting, run rate calculations, adjustment of work ways, special attention workshops, Go Live and Post Go Live management, reporting, governance and operational risk management on 4 different campuses.
- Set up change management governance & plans, build alignment between project workstreams, ensure successful digital training solutions and manage ERP people focused risks
- Collaborate with ERP software workstream teams and business impacted to conduct stakeholder maps, conduct high level change impact assessments per software module, co-create change plans with business stakeholders manage Business-As-Usual (BAU) handover during Go Live of new system - project team size approx 25 - 35.
- Included in role, is management of training and communication lead and creation of website with all relevant information for impacted users.
- Establish and drive alignment on project timelines and deliverables.
- Actively participate in post-project evaluations to identify opportunities for improvement in future deliveries.
- Lead cross-functional teams (IT Integration, Data Migration, Student Software Service , Business Analysts, Scrum Masters, Testing and Training Teams) to successfully deliver complex projects with multiple dependencies and constraints.
- Resolve staff conflicts and identified potential areas of improvement in ways of work.
- Foster a culture of continuous learning by regularly sharing lessons learned, reflections and investigations with team members and stakeholders.
- Create and implement contingency plans to address potential risks.
- Provide input and advice at institutional Steering Committee to align business goals with key priorities of the university.
- Communicate project updates to stakeholders at relevant levels.
- Develop and adjust overall project plans that outlined scope, objectives, timelines, resources, and deliverables for accurate execution.
- Collaborate with vendor in India to address delivery relationship to improve quality collectively.
- Monitor and track project progress to support timely completion.
- Reduced project risks through proactive risk identification, assessment, and mitigation strategies.
- Assessed and analyzed customer requirements to develop effective ERP project plans.
- Ensure training of end users on new functionality.
- Enhanced customer satisfaction by consistently meeting or exceeding project delivery milestones and quality standards.
- Facilitated seamless handovers at each stage of the project lifecycle by creating quality gate hand over processes.
- Partnered with project team members to identify and quickly address problems.
- Cultivate consistent relationships with end users and product owners through regular communication and transparent meetings.
- Manage and reduce change requests to minimize impact on the overall project timeline and overuse of vendor's development capacity
- Optimize resource allocation by regularly reviewing project team capacity against workload requirements in view of changing scope and timelines.
- Self-motivated, with a strong sense of personal responsibility.
- Pay attention to detail of work in various workstreams while managing delivery.
- Demonstrate leadership skills in managing workstreams from concept to completion.
- Maintain professional demeanor by staying calm when addressing user complaints and concerns
- Set aggressive targets for employees to drive university project goals.
Leaseplan
Global Change/Training Delivery Project Manager
09.2021 - 04.2023
Job overview
- Set up global training governance, manage global team of 5 trainers and manage a UK training project for pilot 4 digital technology stack.
- Collaborated with IT software project teams and business impacted to conduct training needs analysis, design training plans, curriculum per impacted roles and a training materials plan, develop global training materials for global processes, enable local country trainers to implement training, and evaluate training and manage BAU handover
- Spearheaded adoption of new technical tools (Workday, Toonimo and Smartling) used by global change and adoption team - 10 change managers and 8 trainers
- Launched global training project and process design, training and enablement of team and management of access and account control with workflow design to design standardization of global processes, and supporting adoption of new technologies in team
- Finally managed UK implementation as pilot for defined technology stack to test processes, templates, and approach for agile project implementation and design learning paths for external suppliers and internal employees to manage new processes on new digital tools upon Go Live
- Initiated global governance topics like document storage, version controls, self-drive Workday course creation per end user roles impacted, roles and responsibility matrixes, training management phases and deliverables and standardizing translation process.
- Defined clear project targets and objectives and aligned with overall global project team
Mint Technologies
SA Coastal Region Change/Enablement Delivery Manager
02.2019 - 06.2020
Job overview
- Managed and guided projects and trained senior stakeholders and IT teams, to enable and inform end users of new IT systems during project implementation to increase adoption and ROI
- Planned, designed and delivered custom project for in-person and virtual training solutions for unique IT systems per client requests
- Converted classroom-based training to online training solutions via MS teams, Zoom and Cisco Webex with various app add ons
- Managed change projects end-to-end with management and change champion layers
- Facilitated roadshow events to drive adoption and unlock potential of new IT functionalities
- Coordinated and managed adoption of new technologies by client's end user community for Intranet, Sharepoint, CRM and ERP/M implementations, as well as client specific custom-built software.
Deutsche Telekom (German HQ)
Senior HRD Product Design Consultant and Global Change/Project Delivery Manager
01.2017 - 06.2019
Job overview
- Established new projects to drive virtual training products (with Cisco platform) and offers for 1000 high performing talents (executive and non-executive) cohort in Germany and 25 country business units
- Increased change and adoption of new products and global delivery
- Introduce new digital products for global consumption to transform talent portfolio of offerings for top 1000 senior global talent target audience in executive and non-executive scope
- Manage new mobility project with global reach, 6 work streams and 7 partner functions in company to democratize internal talent mobility positively in all segments of Deutsche Telekom with aim of simplifying and digitalization of mobility.
T-Systems International (German HQ)
Senior International HRD Project Manager
06.2011 - 12.2016
Job overview
- Managed global delivery projects to duplicate internal expert skills with internal-trainer concept for critical skill topics to all 18 country business units outside Germany as lead instructional designer and project manager, managing various stakeholders
- Transformed training portfolio topics from instructor led to virtual classroom concepts to save costs associated with global training deployment as lead instructional project manager for T-systems international country units
- Created blended learning concepts for bigger reach to global footprint of 18 countries to deploy standardized learning in critical expert topics with various team members
- Responsible for digitalization of learning approach and global delivery.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Skilled at working independently and collaboratively in a team environment
- Delivered Project Management, Delivery Management and Expert Coaching Training projects to various international customer locations within specific timeframes.
T-Systems International (South Africa Business Unit)
Senior International HRD Project Manager
03.2008 - 06.2011
Job overview
- Managed innovation and delivery of new national learning projects to duplicate internal expert skills with internal trainer concept for critical skill topics across 2 main locations in South Africa
- Responsible for change management and new process adoption with instructional design and delivery management of national training programs across all sites
- Re-engineered presence learning concepts to digital offers for target audience for faster deployment, bigger target audience saturation and more cost effectiveness
- New process design for service delivery to external clients
- Ad hoc managing of Service Desk with 27 agents, 2 team leads at Old Mutual Site.
Education
La Trobe University, Australia
MBA from Business Management And E-commerce
02.2003 - 4 2008
UNISA, South Africa
BA HONS POST- GRADUATE PSYCHOLOGY & INDUSTRIAL PSYCHOLOGY
02.1995 - 4 2000
North-West University, South Africa
BA IN PSYCHOLOGY from Psychology
02.1987 - 3 1990
Skills
Management of Workstream leads and IT Interfaces
undefinedTimeline
Project Delivery Manager and Change & Adoption Manager
Stellenbosch University
05.2022 - Current
Global Change/Training Delivery Project Manager
Leaseplan
09.2021 - 04.2023
SA Coastal Region Change/Enablement Delivery Manager
Mint Technologies
02.2019 - 06.2020
Senior HRD Product Design Consultant and Global Change/Project Delivery Manager
Deutsche Telekom (German HQ)
01.2017 - 06.2019
Senior International HRD Project Manager
T-Systems International (German HQ)
06.2011 - 12.2016
Senior International HRD Project Manager
T-Systems International (South Africa Business Unit)
03.2008 - 06.2011
La Trobe University
MBA from Business Management And E-commerce
02.2003 - 4 2008
UNISA
BA HONS POST- GRADUATE PSYCHOLOGY & INDUSTRIAL PSYCHOLOGY
02.1995 - 4 2000
North-West University
BA IN PSYCHOLOGY from Psychology
02.1987 - 3 1990
Technical Tools
- Dev Ops
- MS Teams
- Cisco WebEx
- Sharepoint
- Zoom
- Office 365
- Dynamics 365
- Visio
- Oracle
- Jira & Confluence
- Academia
- Mural
- Menti
- Kahoot
- Milanote
- Designrr
- Flipbook
- MS Forms
- Whiteboards
- ZOOM
- Google meet
- Screen Recorder Demos for internal Systems
- Canva
- Toonimo
- Workday
- Smartling Translations
Other Courses
- Agile Project Management
- Scrum Master
- Design Thinking
Current Position
Working on a contract basis for Stellenbosch University for organization wide ERP implementation as Project Delivery Manager and Change & Adoption Manager, 05/01/22
Recent Digital Projects
- LEASEPLAN: Toonimo, Walkme, Workday, Smartling Translation Tool, Jira & Confluence, SAP, Salesforce, Ivalua, CDD, Pega and bespoke designed digital tools for various sales channels and LeasePlan users
- OLD MUTUAL: MS Dynamics CRM implementation for untied broker community, Workday Updated Processes Release for Project Re-Imagine: recruitment, onboarding
- LEPPARD UNDERWRITING: Online information platform for untied broker community
- 10X INVESTMENT: Online facilitation skills and MS TEAMS enablement
- AIMS INTERNATIONAL HQ: Online sales skills and ZOOM enablement
- PSG: online facilitation skills and MS TEAMS enablement
- LEADERSHIP WITH HUMANITY: Online facilitation skills and ZOOM enablement
- KNOWLEDGE RESOURCES: Online facilitation skills and ZOOM enablement
- UWC: Sharepoint and Intranet Project for employee community
- STELLENBOSCH UNIVERSITY: Organisationwide implementation of Oracle and Academia Software
- WESGRO: Organisationwide MS Dynamics CRM implementation
- STANDARD BANK & LIBERTY FOR FRANK FINANCIAL SERVICES: Organisationwide MS Dynamics CRM implementation
- ALLAN GRAY: Organisationwide MS Dynamics CRM implementation
Current Position
Working on a contract basis for Stellenbosch University for organization wide ERP implementation as Project Delivery Manager and Change & Adoption Manager, 05/01/22
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