Dynamic and results-driven Product Manager with over 10 years of experience in the Financial Sector. Proven track record of driving product innovation, enhancing customer experiences, and achieving strategic goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Product Portfolio Manager
First National Bank
Sandton, South Africa (Remote)
03.2024 - Current
Develop new offshore value propositions and enablement processes portfolio revenue growth
Control expenditure and identify process improvements to contain and reduce costs
Identify and utilise opportunities for revenue growth to deliver on sales targets
Develop, encourage and nurture collaborative relationships across area of specialisation
Display and encourage an appreciation of teamwork and inclusivity
Manages risks in own area of responsibility
Identify opportunities to expand customer base with potentially profitable customers
Manage team performance in achievement of business objectives
Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
Product Manager - eWallet Transactional Product
First National Bank
12.2021 - Current
Drive product income statement and ensure sustainable profit
Provide Subject matter expertise to the BU and other stakeholders in the business
General understanding of the regulatory universe as it affects the product in the product manager's portfolio
Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position
Ensure continuous full functionality of product
Initiate and manage market research, data mining and quantitative analysis to ensure sustained growth
Support Growth of eWallet in FNB
Monitor and report on growth across all regions.
Channel Manager - eWallet Transactional Product
First National Bank
02.2019 - 11.2021
Investigate business opportunities, defining and designing possible solution
Improve upon business and systems processes that may not be performing optimally, thus hindering efficiency to product enablement and customer service
Drive innovation and solution for future business strategies, staying abreast of the changing market
Testing of system during ad-hoc/ unscheduled projects during implementation phase if required
Design business requirements and map processes
Gather ongoing data on how customers are experiencing our products and services
Where there are failures facilitate real-time change through product, business enablement teams, and other relevant stakeholders.
Channel Manager - Corporate Card Issuing and Acquiring
Nedbank
09.2016 - 01.2019
Responsible for enabling Retail Relationship Banking (RRB) frontline bankers to fulfill corporate card Issuing and acquiring product sales for small business clients
Including new and existing business products.
Channel Manager - Campaigns Management
Nedbank
09.2014 - 08.2016
Manage Internal and external relationships with stakeholders
Deliver project as per agreed milestones and timelines
Channel Enablement - Enabling new capabilities to deliver campaign objectives.