Summary
Overview
Work History
Education
Skills
Interests
Timeline
Maryam Abdurahman

Maryam Abdurahman

Client Administrator and Customer Service
Cape Town,WC

Summary

  • Self-motivated Administrator brings proven organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Cold Caller experience
  • Client Liaison
  • Sales Agent experience

Overview

7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Administrator

MJCHT Halaal Trust
Athlone, WC
01.2020 - Current
  • Designed Halal Certificate and processed halal certificates daily on digital system as company went Digital.
  • Invoices clients on QuickBooks.
  • Imports and Exports Applications documentation are scrutinized of halal products before container comes in country.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Maintained personnel records, attendance registers and leave applications..
  • New Business Applications documentation
  • Dealing with customer queries or any client relation services.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Distributed information to employees.

Switchboard Operator and Receptionist

Place Athlone
Athlone, WC
02.2019 - 11.2020
  • Admin - Dealing with couriers with regards to Halal Certificates.
  • Arranging meetings monthly with Senior Management and Board, Inspectors and Monitors.
  • Performed Filling daily.
  • Answered calls on daily basic ring and engaged customers with friendly, professional demeanor.
  • Connected callers with appropriate professional, department, or business.
  • Documented messages and forwarded to correct individual.
  • Operated switchboard and routed incoming calls to appropriate departments.

Cold Caller and Secretary to SENIOR PA

Liberty Life
Century City, WC
01.2018 - 01.2019
  • Completed daily cold calling and outreach to appointments for Financial Advisors.
  • Eg, Called between 350 to 500 leads daily, trying to make appointments with Financial Advisors to offer them Financial Advice.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Printing of documentation.
  • Filling.

Sales Coach

Crescent Lifestyle
Athlone, WC
07.2016 - 01.2018
  • Established sales agents objectives.
  • Interview possible candidates for Sales Agents Positions.
  • Partner with team leader to identify and analyze areas of revenue generation.
  • Performed planning with Team Leader at time to generate more leads for sales agents.
  • Check and inspect all previous day’s sales sheets before submitting, assess and analyze training plans and techniques and effectively and efficiently coaching agents on specific sales techniques.
  • Managed recruitment, training and development for highly effective sales team
  • Trained on sales, what product will be selling to clients.

Sales Agent

Crescent Lifestyle
Athlone, WC
07.2016 - 07.2017
  • Call center
  • Sales Agent (selling lifestyle packages)
  • Had to generate leads daily
  • Performed over 500 cold callers with own leads.
  • Increased Sales monthly
  • Voted Sales Agent of each month multiple times.
  • Assisted call-in customers with questions and orders.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Human Resource Management Course - Human Resource Management

CPUT, Cape Town
08.2022 - 12.2022

High School Diploma -

Mondale High School, Mitchells Plain
01.2010 - 12.2015

Skills

Data Entry

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Interests

Reading

Meeting new people

Swimming

Photography

Timeline

CPUT - Human Resource Management Course, Human Resource Management
08.2022 - 12.2022
Administrator - MJCHT Halaal Trust
01.2020 - Current
Switchboard Operator and Receptionist - Place Athlone
02.2019 - 11.2020
Cold Caller and Secretary to SENIOR PA - Liberty Life
01.2018 - 01.2019
Sales Coach - Crescent Lifestyle
07.2016 - 01.2018
Sales Agent - Crescent Lifestyle
07.2016 - 07.2017
Mondale High School - High School Diploma,
01.2010 - 12.2015

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Maryam AbdurahmanClient Administrator and Customer Service