Reading
Maryam Abdurahman
Client Administrator and Customer Service
Cape Town,WC
Summary
- Self-motivated Administrator brings proven organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Cold Caller experience
- Client Liaison
- Sales Agent experience
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Administrator
MJCHT Halaal Trust
Athlone, WC
01.2020 - Current
- Designed Halal Certificate and processed halal certificates daily on digital system as company went Digital.
- Invoices clients on QuickBooks.
- Imports and Exports Applications documentation are scrutinized of halal products before container comes in country.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Maintained personnel records, attendance registers and leave applications..
- New Business Applications documentation
- Dealing with customer queries or any client relation services.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Distributed information to employees.
Switchboard Operator and Receptionist
Place Athlone
Athlone, WC
02.2019 - 11.2020
- Admin - Dealing with couriers with regards to Halal Certificates.
- Arranging meetings monthly with Senior Management and Board, Inspectors and Monitors.
- Performed Filling daily.
- Answered calls on daily basic ring and engaged customers with friendly, professional demeanor.
- Connected callers with appropriate professional, department, or business.
- Documented messages and forwarded to correct individual.
- Operated switchboard and routed incoming calls to appropriate departments.
Cold Caller and Secretary to SENIOR PA
Liberty Life
Century City, WC
01.2018 - 01.2019
- Completed daily cold calling and outreach to appointments for Financial Advisors.
- Eg, Called between 350 to 500 leads daily, trying to make appointments with Financial Advisors to offer them Financial Advice.
- Built relationships with customers using strong persuasion and active listening skills.
- Printing of documentation.
- Filling.
Sales Coach
Crescent Lifestyle
Athlone, WC
07.2016 - 01.2018
- Established sales agents objectives.
- Interview possible candidates for Sales Agents Positions.
- Partner with team leader to identify and analyze areas of revenue generation.
- Performed planning with Team Leader at time to generate more leads for sales agents.
- Check and inspect all previous day’s sales sheets before submitting, assess and analyze training plans and techniques and effectively and efficiently coaching agents on specific sales techniques.
- Managed recruitment, training and development for highly effective sales team
- Trained on sales, what product will be selling to clients.
Sales Agent
Crescent Lifestyle
Athlone, WC
07.2016 - 07.2017
- Call center
- Sales Agent (selling lifestyle packages)
- Had to generate leads daily
- Performed over 500 cold callers with own leads.
- Increased Sales monthly
- Voted Sales Agent of each month multiple times.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Human Resource Management Course - Human Resource Management
08.2022 - 12.2022
High School Diploma -
01.2010 - 12.2015
Skills
Data Entry
Administrative support
Office administration
Documentation and reporting
Mail handling
Customer and client relations
Telephone skills
Time management
Organization skills
Verbal and written communication
Sorting and labeling
Telemarketing expertise
Customer support
Client communication
Inbound phone calls
Interests
Meeting new people
Swimming
Photography
Timeline
CPUT - Human Resource Management Course, Human Resource Management
08.2022 - 12.2022
Administrator - MJCHT Halaal Trust
01.2020 - Current
Switchboard Operator and Receptionist - Place Athlone
02.2019 - 11.2020
Cold Caller and Secretary to SENIOR PA - Liberty Life
01.2018 - 01.2019
Sales Coach - Crescent Lifestyle
07.2016 - 01.2018
Sales Agent - Crescent Lifestyle
07.2016 - 07.2017
Mondale High School - High School Diploma,
01.2010 - 12.2015