Mary Nelisiewe Mashie
mbombela
Summary
Retail operations and loss prevention specialist with leadership experience across sales, compliance, and team development. Brings strong communication, analytical thinking, and mentoring skills to support safe operations, customer service, and consistent team performance.
Overview
5
5
Languages
1
1
Certification
19
19
years of professional experience
Work History
Loss Prevention Lead
Makro
mbom,bela
06.2024 - Current
- Loss prevention & risk mitigation
- Investigations & incident response
- Oversaw security operations, ensuring adherence to compliance protocols.
- Site audits & compliance checks
- Reporting & documentation
- Demonstrated self-management and collaboration within team environments.
- Maintained a safe working environment through proactive health and safety measures.
- Deal with customers in a customer-centric manner
Sales Manager
MASSMART: MAKRO
mbombela
01.2023 - 06.2024
- Setting sales quotas and goals, creating sales plans, and assigning sales territories. Achieving growth and hitting sales targets by successfully managing the sales team. Analyzing data and monitoring sales performance. Designing and implementing a strategic sales plan that expands the company's customer base and ensures its strong presence.
- Led sales team, providing guidance, training, and mentorship to drive team performance.
- Acquired new clients and converted leads from various marketing channels while upselling and cross-selling to existing customers and securing referrals.
- Monitored market trends to inform sales strategies and enhance competitive positioning.
- Coordinated staff management activities to ensure team effectiveness.
- Managed financial resources and prepared budgeting plans.
- Executed daily operational tasks to maintain workflow efficiency.
- Implement strategy, policies and procedures
- Satisfy internal and external customers
Departmental Manager Retail Sales
Builders Warehouse
01.2018 - 01.2023
- Enhanced customer interaction through proactive engagement, addressing client needs and resolving complaints.
- Monitored internal customer processes and managed marketing displays/materials while facilitating brand management and promotion.
- Developed communications and educational awareness programmes, compiling and submitting regular reports to track team performance and project status.
Foods Department Manager
Woolworths
01.2008 - 01.2015
- Setting sales quotas and goals, creating sales plans, and assigning sales territories. Achieving growth and hitting sales targets by successfully managing the sales team. Analyzing data and monitoring sales performance. Designing and implementing a strategic sales plan that expands company's customer base and ensures its strong presence.
- Led sales team, providing guidance, training, and mentorship to enhance team capabilities.
- Acquired new clients and converted leads from various marketing channels, while upselling and cross-selling to existing customers and securing referrals.
Education
NQF LEVEL 4 Business Management -
WRSETA
01-2016
SAMTRAC -
NOSA
01-2015
HIRA -
NOSA
01-2015
NQF LEVEL 2 Retail Operations Certificate -
EDUTEL
01-2012
Matric -
Steenbok Secondary School
01-2006
ASSHEPP -
NOSA
Skills
- Risk management
- Quality Control
- Analytical Skills
- Crisis Communication
- Attention to detail
- Effective Leadership
- Multitasking
- Skilled Communicator
Languages
English
SiSwati
Zulu
Sesotho
Xitsonga
Certification
- NOSA, SAMTRAC, 2016-01-11, 2016-01-22, South Africa
- NOSA, HAZARD IDENTIFICATION AND RISK ASSESSMENT TRAINING, 2013-05-22, 2013-05-24, 2013-09-02, South Africa
- Kwetsima Training Academy, Conduct an investigation into workplace safety, health and environmental incidents, 0010171, 2025-08-26, Cape road, Cotswold, Port Elizabeth, 6025, South Africa, End date shown as 25-08-2027 in resume.
- EDUTEL WHOLESALE & RETAIL ACADEMY, NATIONAL CERTIFICATE: WHOLESALE AND RETAIL OPERATIONS (NQF Level 2), 2013-11-19, South Africa
- Umalusi, SENIOR CERTIFICATE, 5888335, South Africa
- Operator Safety Training (Accredited Training Center), Certificate of Competence: Convey Dangerous Goods by Road, 013-2175, 2018-10-12, 2018-10-15, South Africa
- WSRSETA, National Certificate: Wholesale and Retail Operations (NQF Level 02), ETQA/2013/37889, 2013-12-12, South Africa, Date Achieved also shown as 12/12/2013.
- HWSETA, Applying SHE procedures in the workplace, 2013-05-20, 2013-05-21, 2013-06-18, South Africa
Custom Section
National ID, 890515 1379 080, As written in resume; spacing preserved.
References
- Emmanuel Moela, People partner, Makro, 073 040 8710, South Africa
- Mhlengi Dubazane, Regional HR Manager, Wolworths, 076 734 1952, South Africa
Timeline
Loss Prevention Lead
Makro
06.2024 - Current
Sales Manager
MASSMART: MAKRO
01.2023 - 06.2024
Departmental Manager Retail Sales
Builders Warehouse
01.2018 - 01.2023
Foods Department Manager
Woolworths
01.2008 - 01.2015
NQF LEVEL 4 Business Management -
WRSETA
SAMTRAC -
NOSA
HIRA -
NOSA
NQF LEVEL 2 Retail Operations Certificate -
EDUTEL
Matric -
Steenbok Secondary School
ASSHEPP -
NOSA