My 15 year career has enabled me to work across various customer facing roles. I am skilled with empathizing with customers, which enables me to have a holistic view when dealing with any conflict resolution should the need arise. Disciplined in time management, and can easily adjust in any given situation. I am a firm believer that cross collaboration leads towards a common goal.
Hi, I’m
Mary Modise
Customer Service Professional
Johannesburg
Summary
Overview
12
years of professional experience
Work History
Standard Bank South Africa
User Experience Designer
07.2017 - 09.2024
Job overview
- Research (client facing, and desktop)
- Defining client pain points (internal and external)
- Analysis (existing, and new research analysis)
- Ideating solutions based on research findings, and analysis
- Wireframing
- User validation (in-person, and remote)
- Prototyping
Standard Bank South Africa
PlayRoom Administrator (Office Admin)
05.2015 - 07.2017
Job overview
- Booking meeting rooms using Condeco
- Booking flights, hotels, and transportation for Executives
- Event planning (year-end function, and baby showers, full project planning)
- Stock control and inventory
Instaff/ Standard Bank South Africa
Floor Concierge
08.2013 - 05.2015
Job overview
- Client greetings, and support
- Booking meeting rooms on Condeco
- Complaint management
- Additional daily operations on behalf of clients
The Cancer Association of South Africa (Non-profit)
Community Mobilizer
07.2012 - 07.2013
Job overview
- Event planning and execution (Shavathon, and Cuppa for CANSA)
- Planning, and hosting cancer awareness presentations at schools
Education
University of Cape TownCape Town, South Africa
Certificate from User Experience Design
04.2001
University Overview
Independent Institution of Education College CampusJohannesburg, South Africa
Diploma from Tourism and Tour Operations
01-2010
University Overview
Skills
Microsoft Office Suite
Accomplishments
Accomplishments
I was a guide dog puppy raiser to Lopez, and raised him from an 8 week old pup, up to a beautiful and intelligent 2 year old.
Socialisation included Lopez playing golf and tennis with us, attending a cricket match, tagging along with us to go shopping, and attending Guide Dogs Association marketing events.
Lopez is now a working Guide Dog.
English Conversation Buddy for Ukrainians learning English.
ACHIEVEMENTS
ACHIEVEMENTS
Standard Bank Mark of Excellence 2021 nominee.Tennis, Padel, Pickelball, Fencing, Golf
Tennis, Padel, Pickelball, Fencing, Golf
I play sports with my family to stay active, and healthy.
Timeline
User Experience Designer
Standard Bank South Africa
07.2017 - 09.2024
PlayRoom Administrator (Office Admin)
Standard Bank South Africa
05.2015 - 07.2017
Floor Concierge
Instaff/ Standard Bank South Africa
08.2013 - 05.2015
Community Mobilizer
The Cancer Association of South Africa (Non-profit)
07.2012 - 07.2013
University of Cape Town
Certificate from User Experience Design
04.2001
Independent Institution of Education College Campus
Diploma from Tourism and Tour Operations