Mary Mametse

Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

• Maintained personnel records and updated internal databases to support document management.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed +-100 people walk inns
• Retrieving and responding to emails

• Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
• Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
• Kept up-to-date knowledge on current menu offerings, including daily specials and seasonal changes.
• Demonstrated strong multitasking abilities while managing multiple tables simultaneously.
• Supported needs of +- 10 person wait staff who attended to specific needs of countless customers daily for daily restaurant with social relevancy and intentionality.
• Maintained a clean and organized dining area, contributing to a positive guest experience.
• Ensured prompt table turnover by efficiently clearing dishes upon guest completion.
• Continuously sought opportunities for professional development through attending workshops or seeking feedback from peers.
• Resolved customer complaints promptly and professionally, demonstrating commitment to excellent customer service.
• Contributed to a positive workplace culture by supporting fellow team members during peak times and stepping in as needed for various tasks.
• Consistently met or exceeded sales targets by upselling additional menu items and beverages.
• Streamlined breakfast setup, ensuring a timely and efficient dining experience for guests.
• Developed rapport with regular customers, fostering loyalty and repeat business.
• Actively participated in pre-shift meetings to discuss goals, challenges, and expectations for each shift.
• Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
• Participated in inventory management, helping maintain adequate stock levels of food supplies and tableware.
• Assisted in training new team members on proper serving techniques and restaurant policies, promoting consistent service standards.
• Enhanced guest satisfaction by providing exceptional service during breakfast hours.
• Implemented effective communication strategies with team members during busy shifts for optimal workflow efficiency.
• Worked closely with the host staff to accommodate special seating requests or large parties.
• Provided personalized attention to guests'' dietary restrictions, ensuring an enjoyable dining experience for all patrons.
• Ensured adherence to food safety regulations through proper food handling practices and sanitation procedures.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Maintained clean and safe work environment.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Served meals to customers according to established guidelines.
• Inspected dishes and utensils for cleanliness.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.
• Replenished condiments and other supplies at tables and service bars.
• Processed customer payments to accurately record transactions.
• Assisted customers in selecting menu items, answering questions and providing general information.
• Arranged food, utensils and condiments on trays to serve meals with necessary items.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Increased sales significantly by upselling higher-end products to customers.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
• Assessed meal preparation to check creation of special orders and cooking procedures.
• Monitored staff money handling for suspicious behaviors like card skimming.
• Supported needs of 1-50 person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

• Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
• Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
• Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
• Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
• Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
• Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.
• Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Ensured safety and comfort of customers onboard aircraft.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Answered passenger questions and provided solutions to issues arising during flights.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Relayed updates and information to passengers after confirming key details with pilot.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Monitored cabin during flights and responded to passenger inquiries or issues.
• Responded to passenger emergencies to provide first aid.
• Performed pre-flight cabin checks to maintain operational safety equipment.
• Assisted passengers in boarding and deplaning aircraft.
• Used excellent customer service skills in addressing passengers' needs.
• Welcomed passengers aboard and provided overview of safety procedures.
• Answered passengers' questions about flight, aircraft and destination.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Managed approximately 30 incoming calls,emails and faxes per day from customers
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
• Identified upselling opportunities to increase revenue generation.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.
• Maintained up-to-date knowledge of product and service changes.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Increased efficiency and team productivity by promoting operational best practices.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Created and maintained detailed database to develop promotional sales.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Sought ways to improve processes and services provided.
• Trained new personnel regarding company operations, policies and services.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Managed timely and effective replacement of damaged or missing products.
• Implemented and developed customer service training processes.
• Trained staff on operating procedures and company services.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Cross-trained and provided backup support for organizational leadership.
• Cross-trained and backed up other customer service managers.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Investigated and resolved accounting, service and delivery concerns.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Identified and resolved discrepancies and errors in customer accounts.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Led quarterly customer service meetings to review performance and set goals for improvement.