Marvin Nqaba Mafanya
Sales Representative
Boksburg South,GP
Summary
Motivated professional driven by challenges and consistently striving for excellence. Recognized for a strong work ethic and positive rapport with managers and customers, fostering a collaborative and enjoyable work environment. Proven ability to perform effectively under pressure, honed through leadership experiences, including serving as head boy in school. Committed to continuous improvement and resilience, viewing setbacks as opportunities for growth rather than obstacles.
Overview
24
24
years of professional experience
5
5
Languages
Work History
Sales Rep
International Tap Distributors
06.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Technician (support service)
International Tap Distributors
03.2018 - 05.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Business Development Manager
Wirquin Manufacturing (Pty) Ltd
05.2011 - 11.2017
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Represented company and promoted products at conferences and industry events.
Sales Manager
Speed heat
04.2010 - 04.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Stores Administrator
Klimax (Termo 2000)
01.2004 - 01.2005
- Ensure correct stock levels are maintained
- Drawing and packing stock for local and international franchises
- Checking invoices
- Storeroom administration
- Ensure correct stock is sent via courier
- Klimax manufactures and supplies all heating equipment and thermostats for the National Speedheat franchises as well as manufacturing for the export market.
- Knowledge/Experience
- Stock control
- Administration
- Product knowledge
Installer Team Leader
Speedheat
01.2002 - 01.2004
- Confirming installation criteria with customers
- Selling additional products
- Ensure all correct stock was received for the day's job
- Installation of floor heating
- Installation of thermostats
- Testing of heaters
- Testing of electrical supply
- Stock control
- Heating and heating requirements
- Electrical
- Tiling and building
- Understand building drawings
Education
Matric - English, Afrikaans, Science, Mathematics, Technical Drawing, Technika - Electrical
Willowmoore High School
Benoni, South Africa12-2001
Certificate - Sales & Marketing Management
Damelin
Boksburg, South Africa 04.2001 -
Skills
Customer relationship management
Product demonstrations
Complaint resolution
Training development
Customer engagement
Relationship building
Sales reporting
Verbal and oral communication
Professionalism
Fluency in multiple languages
Microsoft Office proficiency
Special achievements
First black Head boy, Honours, Victor lutetium trophy for athletics, Soccer full colors, captain, leading goal scorer, Athletics half colors, First team soccer captain, Cross country half colors, Rotary award for leadership, Robinsons award for service above self, Award for scholastic ability, Heymans award for sportsmanship
Timeline
Sales Rep
International Tap Distributors
06.2018 - Current
Technician (support service)
International Tap Distributors
03.2018 - 05.2018
Business Development Manager
Wirquin Manufacturing (Pty) Ltd
05.2011 - 11.2017
Sales Manager
Speed heat
04.2010 - 04.2011
Stores Administrator
Klimax (Termo 2000)
01.2004 - 01.2005
Installer Team Leader
Speedheat
01.2002 - 01.2004
Certificate - Sales & Marketing Management
Damelin
04.2001 -
Matric - English, Afrikaans, Science, Mathematics, Technical Drawing, Technika - Electrical
Willowmoore High School