Marvin Stanfliet

As a Support System Engineer at Advania, you will play a pivotal role in ensuring the smooth operation and optimal performance of our clients' IT systems. This position requires a skilled individual with a passion for problem-solving, excellent communication skills, and a strong technical background. You will collaborate with clients and internal teams to diagnose, troubleshoot, and resolve technical issues, contributing to the overall success of Advania's support services.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Delivered helpdesk service and support to customers.
• Documented support interactions for future reference.
• Configured hardware and granted system permissions to new employees.
• Used ticketing systems to manage and process support actions and requests.

The purpose of the job is to provide a focal point for customers to contact Stowe's support departments for assistance. The system technician receives and responds to any inquiries or requests for technical assistance from customers.

• Documented support interactions for future reference.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored systems in operation and quickly troubleshot errors.

The purpose of the job is to provide a focal point for customers to contact Stowe's support departments for assistance. The junior system technician receives and responds to any inquiries or requests for technical assistance from customers.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Documented support interactions for future reference.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.