Marvin Shabally
Certified Fibre Optic Technician
Johannesburg
Summary
To gain a challenging position in a corporate company to enhance my existing skills to broaden my experience within an established organization. Goal-oriented manager with distinguished experience in customer service, admin and sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
21
21
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Internal Sales Executive
Kinetix Connect
Fourways, South Africa
1 2024 - Current
- General day-to-day, monthly & annual Sales targets.
- Take-on Documents issued, completed & signed off
- Contract Renewals & Amendment to contracts.
- Month end achievement of sale quota.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with marketing team to develop effective promotional materials and strategies.
- Negotiated contracts with prospective clients, securing favorable terms for both parties involved.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Enhanced client retention rates through exceptional account management and customer service skills.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Expanded the company''s presence within targeted markets through strategic prospecting efforts.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Participated in industry events to network, generate leads, and stay informed about competitors'' actions.
- Facilitated business by implementing practical networking techniques.
- Implemented systems and procedures to increase sales.
- Contributed to the development of sales strategies by sharing insights from client interactions and market trends analysis.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Communicated product quality and market comparisons by creating sales presentations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved sales targets consistently by conducting market research and identifying new opportunities.
- Effectively managed time between multiple projects while prioritizing tasks according to urgency levels.
- Implemented mentoring program to promote positive feedback and engagement.
Sale Team Manager
Top Level Media Marketing
Johannesburg, South Africa
02.2021 - 11.2023
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Established strong relationships with key clients, fostering loyalty and repeat business opportunities.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Administrator
BEESA
Parktown, Johannesburg
02.2019 - 06.2020
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and input information into database system.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Entered and maintained departmental records in company database.
- Collected, validated, and distributed information to employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Warehouse Manager
CTM
Alberton, South Africa
03.2017 - 01.2019
- Project Co-ordination Development of Training and Procurement plan Development of site business plan Data Capturing Administration Payment Schedules
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Reviewed established business practices and improved processes to reduce expenses.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Developed and maintained knowledgeable and productive team of employees.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Inbound & Outbound Sales consultant
Sage Pastel Payroll & HR
03.2013 - 01.2014
- Assisting existing and new clients daily Reaching and exceeding sales targets monthly Arranging training for new and existing customers Navigating customers through Payroll & HR products Assisting customers with troubleshooting Assisting customers with installations and registration of Payroll & HR Products Offering support to existing customers Identifying new business and upgrading existing customers Broad industry training and product knowledge
Inbound Call Centre Agent
Pru Health (Discovery Holdings)
01.2007 - 04.2010
- Assisting UK based clients with regards to their PMI Taking average of 120 calls Calculating re-newel premiums Assisting members with authorizations Maintaining customer satisfaction Member retention and withdrawals Outbound calls to members Booking and educating member with health assessments Navigating members through Pru Health website Obtaining and Maintaining outstanding customer service Giving member opportunity to rate service providers via views cast
Senior Sales Professional
The Listening Company – UK
02.2006 - 11.2006
- Supervisor to a team of outbound agents Responsible for in-service training & coaching Compiling daily productivity statistics Monitoring staff effectiveness & Productivity Cold calling of up and > 120 potential clients daily Achieving targets of at least 2 sales per day @ 0.25 s.p.h Booking and sending out installation orders of sale on sky system Closing sales daily Selling the product to a target market of consumers
Call Centre Rep
Trans Union ITC
Illovo, South Africa
02.2003 - 01.2006
- Second in charge to manager.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Fibre Optic Technician, NQF Level 5 - Certified Fibre Optic Engineer
Triple Play Telecommunications
Midrand, South Africa 04.2001 - 04.2022
GED -
Sage Pastel Payroll & HR
Woodmead, South Africa 04.2001 - 04.2013
High School Diploma -
Harvard International Home Study
Sandton, South Africa 04.2001 -
High School Diploma -
Lenasia South Secondary
Lenasia, South Africa 04.2001 - 04.2002
Skills
Microsoft Word
Pastel & Payroll
MS Excel Advanced
Team Work
MS PowerPoint
Interpersonal Skills
Internet
Leadership/Management Skills
Planning/Organizing
Effective Communication
Sales strategy
Business Needs Assessment
Multitasking
Pre-sales support
Attention to Detail
Direct Sales
Solution selling
Sales Reporting
Problem-solving aptitude
Cold-calling
Written Communication
Adaptability
Digital Sales
New Business Development
Sales Support
Personal Information
ID Number: 8408155209080
References
Contactable References are available on request.
Certification
Certified Fibre Optic Technician
Timeline
Certified Fibre Optic Technician
09-2022
Sale Team Manager
Top Level Media Marketing
02.2021 - 11.2023
Administrator
BEESA
02.2019 - 06.2020
Warehouse Manager
CTM
03.2017 - 01.2019
CSP - Certified Sales Professional
07-2016
Inbound & Outbound Sales consultant
Sage Pastel Payroll & HR
03.2013 - 01.2014
Inbound Call Centre Agent
Pru Health (Discovery Holdings)
01.2007 - 04.2010
Senior Sales Professional
The Listening Company – UK
02.2006 - 11.2006
Call Centre Rep
Trans Union ITC
02.2003 - 01.2006
Fibre Optic Technician, NQF Level 5 - Certified Fibre Optic Engineer
Triple Play Telecommunications
04.2001 - 04.2022
GED -
Sage Pastel Payroll & HR
04.2001 - 04.2013
High School Diploma -
Harvard International Home Study
04.2001 -
High School Diploma -
Lenasia South Secondary
04.2001 - 04.2002
Internal Sales Executive
Kinetix Connect
1 2024 - Current