Marvin Muller
IT Engineer
Johannesburg
Summary
Experienced IT Support Specialist with over a decade in desktop support and IT infrastructure management. Skilled in managing endpoint security, optimizing Microsoft Entra and Active Directory configurations, and supporting diverse user environments. Focused on strengthening client relationships, delivering training, and ensuring compliance with IT policies to drive operational efficiency and enhance user satisfaction.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
IT Projects Engineer
TechGuru
09.2024 - 02.2026
- Design, deploy, and manage cloud-hosted server environments that meet stringent performance and security standards.
- Manage, and support network infrastructures and VPNs, ensuring secure and reliable remote access.
- Deliver expert, timely technical support, maintaining high client satisfaction through effective communication and swift issue resolution.
- Proactively monitor and resolve server outages to maintain peak client system performance.
- Led the implementation of cloud-based infrastructure solutions, enhancing system scalability and reliability.
- Developed and optimized project plans, ensuring alignment with business objectives and timely resource allocation.
- Utilized Agile methodologies to drive software development initiatives, resulting in improved project delivery timelines.
IT Infrastructure Engineer
247 IT Services
05.2023 - 05.2024
- Provides daily desktop-level support, troubleshooting, and client guidance.
- Manages Microsoft Entra, Azure AD, and Office365 environments with a focus on security and access management.
- Supports HyperV/VMware, inTune MDM, SharePoint, and VPN setups.
- Administers IT policies, tracks IT assets, and oversees software licensing.
- Led infrastructure upgrades, enhancing system reliability and reducing downtime across all operations.
- Implemented cloud solutions, improving scalability and streamlining resource management for diverse projects.
- Developed and maintained network security protocols, safeguarding sensitive data and ensuring compliance with standards.
- Managed server configurations and deployments, optimizing performance and improving user access across the organization.
Support Engineer
Resque
03.2017 - 04.2023
- Delivered 1st/2nd line support across varied platforms (Windows 7–11, Office365).
- Maintained robust network and desktop support, including Active Directory and firewall configurations.
- Provided end-user training, VPN setup, and IT security policy compliance.
Desktop Support Technician
Sasfin Bank
09.2016 - 03.2017
- Conducted desktop/laptop diagnostics, network troubleshooting, and mobile device support.
- Implemented OS deployments, configured Exchange, and managed DNS/DHCP for optimal network performance.
- Resolved technical issues by providing timely support, ensuring minimal disruption to operations.
- Configured and deployed hardware and software solutions, enhancing system performance and user satisfaction.
- Conducted regular system maintenance and updates, improving overall network security and reliability.
- Collaborated with cross-functional teams to streamline IT processes, increasing efficiency in service delivery.
IT Technician
Emperors Palace
05.2014 - 08.2016
- Led troubleshooting efforts to resolve hardware and software issues, enhancing system performance.
- Troubleshot and resolved issues for a diverse client base across Windows, Office, and server platforms.
- Provided technical support for end-users, improving response times and user satisfaction through effective communication.
- Supported Active Directory, managed backups, and implemented firewall protections.
- Implemented network security measures, reducing vulnerabilities and ensuring data integrity for users.
- Managed IT inventory and asset tracking, optimizing equipment utilization and reducing operational costs.
Education
Comptia N+ - IT
Boston College
Richards Bay, South Africa 04.2001 -
Comptia A+ - IT
Boston College
Richards Bay, South Africa 04.2001 -
Matric -
Felixton College
01-2006
Skills
Cloud infrastructure deployment
Microsoft Entra administration
Active Directory administration
Network security protocols
Certification
Comptia A+ 2008
Timeline
IT Projects Engineer
TechGuru
09.2024 - 02.2026
IT Infrastructure Engineer
247 IT Services
05.2023 - 05.2024
Support Engineer
Resque
03.2017 - 04.2023
Desktop Support Technician
Sasfin Bank
09.2016 - 03.2017
IT Technician
Emperors Palace
05.2014 - 08.2016
Comptia N+ - IT
Boston College
04.2001 -
Comptia A+ - IT
Boston College
04.2001 -
Matric -
Felixton College