Marubini Mushayathoni
Cloud Service Consultant
Centurion,GP
Summary
Driven Cloud Service Consultant with a proven track record in managing client relationships, enhancing satisfaction, and identifying opportunities for additional services. Demonstrated expertise in troubleshooting and resolving technical issues efficiently, resulting in a 30% reduction in data retrieval times. Adept at maintaining up-to-date knowledge of cloud technologies, enabling the provision of innovative solutions that improve organizational performance. Committed to delivering exceptional support and strategic guidance, maximizing value for clients.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Cloud Service Consultant
Gaap Point Of Sale
Midrand
04.2022 - Current
- Managed client relationships to ensure ongoing satisfaction and to identify opportunities for additional services.
- Maintained up-to-date knowledge of cloud trends and technologies to advise clients on innovative solutions and improvements.
- Provided technical support and troubleshooting assistance to end-users, resolving issues efficiently and improving user satisfaction.
- Resolved on-site support requests by conducting physical inspections and repairs of equipment as needed.
- Provided feedback to management on support trends and user issues, influencing strategic planning for IT improvements.
- Monitored and maintained IT systems, ensuring optimal performance and minimizing downtime through proactive measures.
- Managed approximately 30 incoming calls, emails per day from customers
Education
Diploma in Information Technology Management -
IIE Rosebank College
Gauteng, Pretoria2020
High School Diploma -
Mphaphuli Secondary School
Limpopo, Sibasa2011
Skills
Hardware
Configuration Expert
Troubleshooting
Techniques Expert
Time Management
Network Analysis
Technical Support
Web Services
Remote Software
Cloud Service Management
Helpdesk Administration
MS Office Suite (Word, Excel, PowerPoint)
Communication Skills
Attention to Detail
Certification
CompTIA Security + (Obtained via Boston City College)
Reference
Available upon request
Timeline
Cloud Service Consultant
Gaap Point Of Sale
04.2022 - Current
Diploma in Information Technology Management -
IIE Rosebank College
High School Diploma -
Mphaphuli Secondary School