Marubini Mushayathoni
Cloud Service Consultant
Centurion,GP
Summary
Driven Cloud Service Consultant with a proven track record in managing client relationships, enhancing satisfaction, and identifying opportunities for additional services. Demonstrated expertise in troubleshooting and resolving technical issues efficiently, resulting in a 30% reduction in data retrieval times. Adept at maintaining up-to-date knowledge of cloud technologies, enabling the provision of innovative solutions that improve organizational performance. Committed to delivering exceptional support and strategic guidance, maximizing value for clients.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Cloud Service Consultant
Gaap Point Of Sale
Midrand
04.2022 - Current
- Managed client relationships to ensure ongoing satisfaction and to identify opportunities for additional services.
- Maintained up-to-date knowledge of cloud trends and technologies to advise clients on innovative solutions and improvements.
- Provided technical support and troubleshooting assistance to end-users, resolving issues efficiently and improving user satisfaction.
- Resolved on-site support requests by conducting physical inspections and repairs of equipment as needed.
- Provided feedback to management on support trends and user issues, influencing strategic planning for IT improvements.
- Monitored and maintained IT systems, ensuring optimal performance and minimizing downtime through proactive measures.
- Managed approximately 30 incoming calls, emails per day from customers
Education
Diploma in Information Technology Management -
IIE Rosebank College
Gauteng, Pretoria2020
High School Diploma -
Mphaphuli Secondary School
Limpopo, Sibasa2011
Skills
Certification
CompTIA Security + (Obtained via Boston City College)
Reference
Available upon request
Timeline
Cloud Service Consultant
Gaap Point Of Sale
04.2022 - Current
Diploma in Information Technology Management -
IIE Rosebank College
High School Diploma -
Mphaphuli Secondary School
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