MARTIN NHLANHLA DUBE
Desktop Support / POS System Support
Roodepoort
Summary
An Desktop Support Technician with 10+ years of experience responsible for providing technical assistance and support for computer systems, software, and hardware in-person, or via email, phone, chat at desktop level. My primary goal is to ensure that end users can efficiently and effectively use their computers and related technology. Keen to learn new technology big or small.
Overview
9
9
Certifications
19
19
years of professional experience
Work History
Desktop/POS System Projects
BCX
10.2025 - Current
- Provide 100% Technical support and problem resolution for all projects assigned to me.
- Assist other teams with their projects when required.
- Contract
Desktop Support
Bongani Hospital
07.2023 - 12.2024
- Provided 100% first-line primary technical support to end users on various technical issues and problems relating to hardware, software and network.
- Responsible for troubleshooting and repairs of printers, scanners, fax machines, Photocopier machines and IT frameworks located throughout the organisation.
- Provided 100% effective technical support and problem resolution for all relevant IT services to end users. Troubleshooting performing routine maintenance tasks.
- Collaborated with other IT teams for any troubleshooting and support on IT services.
- Contract
Desktop Support
Standard Bank Group IT
04.2007 - 06.2023
- Provided 100% effective technical support to all internal and external clients.
- Investigated and resolved 80% incidents within SLA times.
- Provided 70% an efficient 1st and 2nd-level support.
- Implemented 90% changes within agreed time frames.
- Taken 100% ownership of tasks/incidents in our remedy system successfully.
- Compiled a document for processes and procedures within the environment.
- Responsible for end-to-end query resolution and continuous service improvements.
- Adhered 100% to ITIL Service management process and update the IT Service Management application with the relevant progress provide equipment set up support for new joiners.
- Installing, configuring, upgrading operating systems, and applications to ensure that the IT services are usable by the end-user.
- Adhered 100% to asset management policies and procedure in the handling of IT assets.
- Provided 10% after-hours standby technical support on a rotational basis.
Education
Computer Systems
Quadrant IT
Cambridge Overseas School Certificate - O'Level (Grade 12)
Hlotse High School
Skills
Network cabling installations, Labelling, Racking, Stacking, Cabinet installations, Cisco routers installations and configurations, Switches installations and configurations
Implementing and supporting Microsoft office
Implementing and supporting Microsoft windows operating Systems
Desktop, laptop assembly and configurations
Printer repairs, installations and configurations
Repairs and servicing of scanners and fax machines
Installations, configurations of POS systems
BMC remedy (ITSM) Incident and problem management process
Power, lights restoration, Light switch installations, Power plug, and UPS installations
Troubleshooting, Technical knowledge, Data backup and recovery
Introduction to cybersecurity
Microsoft active directory administrator
Windows server management
ITIL foundation
SAP01 SAP Overview, SMI210 SAP implementation methodology and SMI310 SAP implementation tools in details
Remote desktop tool
Helpdesk software
Antivirus and security software
Soft skills:
Strong communications, Teamwork, Problem Solving, manage multiple task, target-driven, proactive, and solution-oriented,
Certification
VERHOEF Training.
Accomplishments
Successfully assisted the Standard Bank GTM1 Project team in completing IT Infrastructure ahead of schedule.
Award:
Standard Bank True-blue Infrastructure and Testing Recognition Award (Teamwork).
Timeline
Desktop/POS System Projects
BCX
10.2025 - Current
Desktop Support
Bongani Hospital
07.2023 - 12.2024
Desktop Support
Standard Bank Group IT
04.2007 - 06.2023
Cambridge Overseas School Certificate - O'Level (Grade 12)
Hlotse High School
Computer Systems
Quadrant IT