Martin Nathan Williams
Port Elizabeth,South Africa
Summary
Highly skilled Junior IT professional with extensive expertise in problem-solving, technology proficiency. I have strong capabilities in network maintenance, technical troubleshooting, and remote desktop support. I am also proficient in using ticketing systems and active directory, with notable experience in printer troubleshooting and IoT knowledge.
Adept at asset inventory control and leveraging technical skills to enhance operational efficiency and drive technological advancements within an organization.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work history
IT Helpdesk Technician
iSON Xperiences
Port Elizabeth, Eastern Cape
07.2024 - Current
- Provided IT technical assistance to call center agents and support staff, resolving issues and maintaining service continuity.
- I ensure compliance with iSON IT and IS policies and processes, escalating DC and N/W issues to the Global NOC for L2 and L3 support.
- I maintain logs, share daily, weekly, and monthly reports, and install, configure, and maintain computer hardware, software, systems, networks, and office equipment.
- I also ensure antivirus installation, disable expired accounts, plan scheduled maintenance upgrades, create user accounts, manage files rights and permissions, implement IT security processes, maintain software licenses, coordinate IT consumables and supplies purchases, log and attend to employee IT queries, analyse trends, and keep track of IT assets.
- I escalate IT matters to management personnel to minimize downtime and prepare monthly IT reports.
IT Technical Support
Department of Human Settlement
Port Elizabeth, Eastern Cape
06.2023 - 05.2024
- Installation and configuration of hardware and software components to ensure usability
- Troubleshooting hardware and software issues and repairing or replacing damaged hardware
- Working with the Active Directory Administrative Center
- Providing friendly and clear customer service and technical support to end-users
- Installation of workstations and other equipment like Printers
- Installation of desktops operating systems and programs
- Connecting workstations to network and relevant server
- Providing staff with technical support
Data Capturer and General Worker
Fortuwize Pty Ltd
Uitenhage, Eastern Cape
01.2019 - 12.2019
- Assisting customers who would like to become members fill in application forms
- Capturing customer details and hand them membership credentials
- Placing customer orders and handling of cash on collection customers
- Handling of petty cash and doing daily stock taking and shelf packing
- Receive stock from courier and confirm stock
- Assisting with overall business admin duties
- Liase and assist walk in customers
- Maintaining 100% customer service
Education
NQF LEVEL 4 - Information Technology And Computer Science
Eastcape Midlands College
Uitenhage, Eastern Cape 01.2020 - 11.2022
School Certificate - Grade 12
Mpika Day Secondary School
ZambiaCCNAv7: Introductions to Networks - DCN
Cisco Networking Academy
South Africa 01.2022 - 11.2022
Skills
- Problem-solving
- Technology Proficient
- Inventory Management
- Network maintenance
- Technical troubleshooting
- Remote desktop support
- Ticketing system expertise
- Active directory experience
- Printer troubleshooting
- IoT knowledge
- Asset inventory control
- Desktop support
References
References available upon request.
Timeline
IT Helpdesk Technician
iSON Xperiences
07.2024 - Current
IT Technical Support
Department of Human Settlement
06.2023 - 05.2024
CCNAv7: Introductions to Networks - DCN
Cisco Networking Academy
01.2022 - 11.2022
NQF LEVEL 4 - Information Technology And Computer Science
Eastcape Midlands College
01.2020 - 11.2022
Data Capturer and General Worker
Fortuwize Pty Ltd
01.2019 - 12.2019
School Certificate - Grade 12
Mpika Day Secondary School
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