Martin Kairu
GS1 Standards Specialist
Morningside,Gauteng
Summary
Customer-driven Principal Consultant offering expertise in implementation of Global standards and more than 5 years of experience in the Marketing and Technical industry's. Knowledgeable about developing and implementing successful business solutions that drive productivity and growth.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
GS1 Standards & Technical Specialist Lead
GS1 South Africa
Johannesburg, Gauteng
08.2014 - Current
- Supply chain standards specialist
- Provided basic technical support resolving issues for clients on variety of company products
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement
- Evaluated monthly performance statistics and used data to inform future strategies
- Proactively engaged with clients by phone, email and in-person, which helped established long-term, lucrative relationships
- Delivered in-depth training to users for Global data Synchronisation Network, imparting knowledge of best practices for protecting data and minimizing errors
- Oversaw variety of projects, including budgets, milestones and team performance
- Oversaw installation of software programs and hardware systems to meet GS1 Activate requirements
- Developed technical solutions to diverse operational problems
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Developed and tested new product offerings prior to release to assist development team in bug identification
Product Marketing Intern
3M South Africa (Infection Prevention Division)
Morningside, Gauteng
05.2012 - 02.2013
- Monitored Online data and made adjustments to marketing campaigns, resulting in 10% increase in sales
- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters
- Wrote engaging and successful marketing, advertising and website copy
- Collaborated with product development team to effectively modernize and update promotions
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Coordinated with social media, public relations and other teams to execute product introductions
- Developed campaigns and specific marketing strategies for clients
Customer Service Specialist
British Gas
Morningside, Gauteng
07.2010 - 11.2011
- Helped streamline repair processes and update procedures for support action consistency
- Described Gas meters and electricity keys to customers, thoroughly explaining details and care of merchandise
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Promoted available products and services to customers during service, account management and order calls
- Responded to customer requests for products, services and company information
- Answered customer questions regarding merchandise and pricing
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Service Desk Consultant
GS1 South Africa
Johannesburg, Gauteng
12.2008 - 09.2009
- Operated cash register for cash, check and credit card transactions with 99% accuracy
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reviewed and resolved differences between accounting information and cash drawer
- Counted cash in register drawer at beginning and end of shift
- Worked closely with Store Manager to solve problems and handle customer concerns
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Served needs of more than 50 customers in busy End-Month environment
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Education
Certificate in Digital Marketing - Digital Marketing
University of Cape Town
Cape Town 06.2019 - 08.2019
Bachelor of Technology - Marketing
University of Johannesburg
Johannesburg 01.2011 - 01.2012
Diploma in Marketing Management - Marketing management
University of Johannesburg
Johannesburg 01.2007 - 01.2009
Skills
1 world syncCRMSage PastelMS Office 365MS Office
Strong verbal communication
Analytics and seo
Digital marketing
Database management
Data entry
Application support
Data analysis
Logistics management
Excellent written and oral communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate in Digital Marketing - Digital Marketing
University of Cape Town
06.2019 - 08.2019
GS1 Standards & Technical Specialist Lead
GS1 South Africa
08.2014 - Current
Product Marketing Intern
3M South Africa (Infection Prevention Division)
05.2012 - 02.2013
Bachelor of Technology - Marketing
University of Johannesburg
01.2011 - 01.2012
Customer Service Specialist
British Gas
07.2010 - 11.2011
Service Desk Consultant
GS1 South Africa
12.2008 - 09.2009
Diploma in Marketing Management - Marketing management
University of Johannesburg
01.2007 - 01.2009
Interests
WordPress
SEO &
Google ad-words
Badminton Player
Badminton player with Provincial level certificates