Martina Kholofelo Ramaloko
Polokwane,Limpopo
Summary
A strategic professional with expertise in operational strategy, employee training, and data analysis. Demonstrates a strong ability to build relationships and drive organisational success through effective communication and leadership. Committed to leveraging skills to enhance business performance and foster a collaborative work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Training coach
Hilcove Group
Durban, South Africa
2022.01 - Current
- Implemented strategies to improve operational processes.
- Facilitated employee Conducted training sessions to enhance employee skills. and growth opportunities.
- training
- Cultivated strong relationships with team members and stakeholders.
- Provided guidance and direction in diverse organisational areas.
- Performed data analysis to support operational improvements.
- Creating training content.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Evaluated employee performance, identifying high potentials for leadership roles and succession planning.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Acted as a key point of contact for all operational issues within the area, resolving problems quickly and efficiently.
- Conducted regular performance reviews with team members, setting clear objectives and addressing any areas for improvement.
- Prepared detailed reports on area performance, presenting findings to senior management for strategic decision-making.
Area coach
HILCOVE GROUP
Cape Town and Durban, Western Cape
2020.05 - 2021.12
- Promoted an inclusive work culture, encouraging diversity and mutual respect among employees.
- Handled complex situations diplomatically, minimising potential conflicts at workplace.
- Reinforced best practices amongst employees, promoting quality standards in services provided.
- Encouraged innovation among team members for continuous improvement in service delivery.
- Maintained budgetary control, ensuring cost-effective operations.
- Coached employees on company procedures for enhanced understanding and adherence.
- Conducted regular team meetings, fostering open communication and teamwork.
- Oversaw day-to-day business activities to ensure smooth running operations.
Restaurant general manager
HILCOVE GROUP
Polokwane, Limpopo
2013.01 - 2020.05
- Boosted profitability through effective cost control measures.
- Identified areas of improvement through regular performance reviews.
- Negotiated contracts with vendors, securing best possible pricing agreements.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Implemented new menu items based on customer feedback and food trends, leading to increased sales.
- Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
- Improved customer satisfaction by implementing innovative restaurant management strategies.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Coordinated promotional events to increase brand visibility within the local community.
Assistant manager
HILCOVE GROUP
Polokwane, Limpopo
2009.01 - 2013.01
- Coordinated with management on operational issues providing solutions for better efficiency.
- Assisted in recruitment process to build an effective workforce.
- Created a positive work environment, resulting in higher employee morale.
- Improved customer service by implementing new procedures and protocols.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Managed daily operations to ensure smooth running of the shop floor.
Shift supervisor
HILCOVE GROUP
Polokwane, Limpopo
2008.01 - 2009.01
- Conducted regular inventory checks; ensured consistent stock levels.
- Assisted in preparing weekly schedules, ensuring adequate staffing at all times.
- Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
- Collaborated with management on staff recruitment, enhancing team performance.
- Facilitated smooth handovers between shifts for seamless business operations.
Manager
Falcon Rock Spur
Polokwane, Limpopo
2006.01 - 2007.06
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Fostered a positive work environment with regular team-building activities.
- Managed team dynamics by implementing conflict resolution strategies.
Skills
- Operational strategy
- Employee training
- Data analysis
- Relationship building
Languages
English
Afrikaans
Certification
- taking people with you
- most selfless RGM
- most accountable manager
- delivering
- [Area of certification] certified
Languages
2,A2,6,C2
References
- Mapula Magagane
- RGM
- jalpo2rgm@sjhkfc.com
- 073 225 8217
Troy Mc ferrier
HR assistance
troy@sjhkfc.com
Lesiba Maja
Manager
lesibeng@gmail.com
072 626 9837
Awards & achievements
- taking people with you
- most selfless RGM
- most accountable manager
- delivering
Timeline
Training coach
Hilcove Group
2022.01 - Current
Area coach
HILCOVE GROUP
2020.05 - 2021.12
Restaurant general manager
HILCOVE GROUP
2013.01 - 2020.05
Assistant manager
HILCOVE GROUP
2009.01 - 2013.01
Shift supervisor
HILCOVE GROUP
2008.01 - 2009.01
Manager
Falcon Rock Spur
2006.01 - 2007.06