Martina Maseko

• Handle a high volume of customer inquiries, providing prompt and professional assistance.
• Resolve customer concerns with a focus on positive outcomes and customer satisfaction.
• Collaborate with internal teams to escalate complex issues and follow through until resolution.
• Maintain up-to-date knowledge of company products and services to provide accurate information

• Researched and identified link-building opportunities to enhance client online presence.
• Managed outreach campaigns, ensuring personalized and professional communication with external partners.
• Tracked and reported on outreach results, adjusting strategies for optimal outcomes.
• Maintained strong attention to detail while managing multiple outreach projects simultaneously.

• Provided exceptional in-store service, assisting customers with product selection and styling advice.
• Consistently exceeded sales targets through proactive customer engagement and product knowledge.
• Processed sales transactions, returns, and exchanges with accuracy and efficiency.
• Assisted in visual merchandising, maintaining attractive product displays, and store presentation.