Martin Maboi
Midrand
Overview
4
4
Languages
1
1
Certification
12
12
years of professional experience
Work History
IT TECHNICIAN
NEXIO
Midrand , South Africa
01.2018 - Current
- Desktop and Hardware support.
- Install and configure computer hardware operating systems and applications.
- Setting up new machines before deploying them, system and windows update, pulling images from LAN using SCCM.
- Adding computers and laptops on the domain.
- Assembling and disassembling laptops and PCs.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Set up new user's accounts and profiles and deal with password issues.
- Attending to assigned service desk related calls.
- Manage leavers and returns laptop processes.
- Replace parts as required.
- Create devices on spider.
- add devices from operation to install.
- Manage software that needs to be installed via spider.
- Customer Experience Improvement.
- Technical Assistance & Support
- Monitored service delivery and intervened proactively to correct problems.
- Coordinated activities on large-scale to achieve cost-effectiveness.
DESKTOP ENGINEER
VUMELA IT
02.2017 - 12.2017
- Installing software and hardware.
- Assist team members with site related IT issues.
- Assisting with office administration.
- Provide user support & technical assistance to end-users.
- Software Installation and Updates.
IT TECHNICIAN
FIFTHFACTOR
12.2016 - 01.2017
- Software Installation and Configuration.
- Setting up new machines before deployment
- Hardware Maintenance and Repair.
- Troubleshooting and Issue Resolution.
- Contact : Andison
- Williams (Team Lead) 072 073 7138
IT SUPPORT ENGINEER
PHIRESKY
01.2015 - 11.2016
- Attending to assigned service desk related problems.
- Troubleshooting IT related issues.
- HTML, CSS and JavaScript.
- Creating websites.
- Contact : Cobus
- Swart (Managing Director) 081 566 5778
Education
Diploma - Computer Applications
Centurion Academy
Centurion Academy01-2015
MATRIC CERTIFICATE -
Mmilege Secondary School
01-2012
Skills
- Technical Proficiency
- Problem Solving
- Network Knowledge
- Adaptability and Learning
- Customer Service
- Hardware and Software Expertise
- Cross-functional Collaboration
- Presentation Skill
- MS Office (Word, Excel & PowerPoint)
- Windows
- Negotiation Skill
- Technical Documentation
- Technical Support
- Notepad
- Team Player
- Verbal and written communication skills
- Customer service excellence
- Patience with users
- Time-management
- Decision making
- Technical issues analysis
- Desktop support
- Technical troubleshooting
- IT service management
- Technical communication
- Computer literacy
- Hardware support
- IT service ticketing systems
- Application installations
- Application support
- Hardware installation
- Remote support tools
Certification
- MCSE
- MCSA
- CompTIA A+
- Office Computing MCP
- CYBER SECURITY- SOCIAL ENGINEERING 101
- Overview of Cloud Computing
- Vodafone Cloud Technologies and Solutions
- DWR - Security #growmyimpact 5G Future
Languages
TshiVenda
English
Xitsonga
Sepedi
Timeline
IT TECHNICIAN
NEXIO
01.2018 - Current
DESKTOP ENGINEER
VUMELA IT
02.2017 - 12.2017
IT TECHNICIAN
FIFTHFACTOR
12.2016 - 01.2017
IT SUPPORT ENGINEER
PHIRESKY
01.2015 - 11.2016
Diploma - Computer Applications
Centurion Academy
MATRIC CERTIFICATE -
Mmilege Secondary School