Martin Lourens
RISK MANAGER AND PRIVATE INVESTIGATOR
Randfontein
Summary
Dynamic Risk Control Manager with a proven track record at Piquant Projects, excelling in strategic planning and team leadership. Enhanced customer satisfaction through effective conflict resolution and implemented robust safety procedures, significantly reducing risks. Skilled in budget control and staff development, fostering high-performing teams to achieve operational excellence.
Overview
38
38
years of professional experience
4
4
Certifications
Work History
RISK CONTROL MANAGER
PIQUANT PROJECTS
07.2007 - Current
- Identify any risks towards clients assets.
- Implementing pro active measures to reduce and eventually prevent these risks to occur.
- Drafting of SOP's and procedures.
- Oversee risk assessments and action plans.
- Constant upgrading preventative measures for illegal activities to be occurring.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
SEA FREIGHT MANAGER
FREIGHT SURVEILLANCE INTERNATIONAL
11.2002 - 03.2007
- Negotiated competitive rates with carriers, resulting in reduced shipping costs for the company.
- Implemented safety protocols to minimize accidents and injuries among the freight team members.
- Monitoring all high value cargo from point of loading to the end destination.
- Streamlined freight operations by implementing efficient tracking and monitoring systems.
- Improved on-time delivery rates through effective route planning and carrier coordination.
- Assessed potential risks associated with shipments, developing contingency plans to safeguard goods in transit.
- Worked closely with customs brokers to expedite clearance processes for imported/exported goods.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Risk Control Manager
ASC HYPERAMA
01.1999 - 04.2001
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Area Manager of Operations
Global Protection Services
01.1997 - 12.1998
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw all VIP protection operations
Anti-hijacking Manager
ONE WAY SECURITY
06.1995 - 11.1996
- Implementing preventative measure to reduce the risk of truck high jacking.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Facilitated ongoing training to team members.
- Constant communication sessions with law enforcement agencies.
Police Investigator
South African Police Service
12.1987 - 04.1995
- Obtained accurate witness statements, establishing a solid foundation for successful prosecutions.
- Strengthened inter-agency collaboration, fostering productive relationships with other law enforcement agencies to solve complex cases.
- Assisted detectives in solving particularly difficult cases through close teamwork, sharing of resources, and collaborative problemsolving.
- Collaborated closely with forensics teams to analyze evidence and build strong cases against suspects.
- Conducted risk assessments to implement effective crime prevention strategies, resulting in safer neighborhoods.
- Supported successful court proceedings with detailed reports, expert testimony, and collaboration with prosecutors.
- Developed crime prevention programs tailored to specific neighborhood needs, reducing local crime rates over time.
- Documented findings and prepared detailed reports.
- Interviewed and interrogated suspects.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted interviews with witnesses and clients.
Education
Criminal Law/Statutory Law/Police Administration
South African Police Service
Pretoria, South Africa 04.2001 -
High School Diploma -
John Vorster High School
Pretoria, South Africa 04.2001 -
Skills
Team leadership
Task prioritization
Computer skills
Problem-solving abilities
Policy and procedure development
Conflict resolution
Risk management
Safety procedures
Emergency response
Key performance indicators
Task delegation
Negotiation
Project planning
Documentation and reporting
Policy implementation
Decision-making
Strategic planning
Operations management
Team leadership
Certification
Special Weapons and Tactics
Timeline
RISK CONTROL MANAGER
PIQUANT PROJECTS
07.2007 - Current
SEA FREIGHT MANAGER
FREIGHT SURVEILLANCE INTERNATIONAL
11.2002 - 03.2007
Criminal Law/Statutory Law/Police Administration
South African Police Service
04.2001 -
High School Diploma -
John Vorster High School
04.2001 -
Risk Control Manager
ASC HYPERAMA
01.1999 - 04.2001
Area Manager of Operations
Global Protection Services
01.1997 - 12.1998
Anti-hijacking Manager
ONE WAY SECURITY
06.1995 - 11.1996
Police Investigator
South African Police Service
12.1987 - 04.1995
references
Raunus Claasens SAPS 0728673395
Besinie Olivier Piquant Director 0837032021