Martin Chakanyuka
Food And Beverage Attendant
Harare
Summary
A resourceful, hard-working international customer-orientated employee with outstanding management and organisational skills. Over 11 years’ experience in Restaurants, Cruise ships and Hotels. The proven ability to develop and implement effective new systems and procedures. An excellent track record in delivering great guest service to all guests and managing large groups. Able to work well both independently as well as part of team. Seeking a new and challenging position, one that will make best use of my existing guest service and managerial skills experience. Open to changes, variety opportunities to enhance further personal professional development.
Overview
12
12
years of professional experience
Work History
Waiter
MSC Cruise Line
12.2022 - Current
- Great waitron service, major knowledge on food and wine
- Full understanding of packages and all products sold on board
- Opening and closing duties
- Maintaining high sales and quick table turn overs with excellent and friendly service
- Drill performance and other duties on board
Restaurant & Bar Manager
Grimaldis Restaurant
03.2021 - 11.2022
- Company Overview: Durban South Africa
- Leading an excellent team of waiters and bar staff
- Managing schedules, table assignment, constantly checking on customers dining experience
- Anticipating customers and operational needs for productive and smooth outcome in beneficial of the company dedicate my passion and love for food and beverage
- Handling all complaints major and minor and able to evaluate necessary compensation and solutions
- Hands on Manager always helping whenever needed from office, kitchen, bar and restaurant
- Durban South Africa
Front of House Manager
Butcher block Steak House
11.2019 - 02.2021
- Company Overview: Durban South Africa
- Leading an excellent team of waiters and bar staff
- Managing schedules, table assignment, constantly checking on customers dining experience
- Anticipating customers and operational needs for productive and smooth outcome in beneficial of the company dedicate my passion and love for food and beverage
- Handling all complaints major and minor and able to evaluate necessary compensation and solutions
- Hands on Manager always helping whenever needed from office, kitchen, bar and restaurant
- Durban South Africa
Waiter /Front of House Manager
Jack Salmon Fish House
04.2013 - 10.2017
- Company Overview: Florida Road Durban South Africa
- Leading an excellent team of waiters and bar staff
- Managing schedules, table assignment, constantly checking on customers dining experience
- Anticipating customers and operational needs for productive and smooth outcome in beneficial of the company dedicate my passion and love for food and beverage
- Handling all complaints major and minor and able to evaluate necessary compensation and solutions
- Hands on Manager always helping whenever needed from office, kitchen, bar and restaurant
- Great waitron service, major knowledge on food and wine
- Opening and closing duties
- Maintaining high sales and quick table turn overs with smooth and friendly service
- Daily cash up
- Florida Road Durban South Africa
Education
STCW Certified Seafarer - Fire prevention & fire fighting, Elementary first aid, Crowd management & passenger safety, Security awareness
Sea Certification SA
Certificates - Food Safety, Operational efficiency, Professional Development & Guest Service
UFS Academy
High School Certificate - English, Geography, Math’s, Integrated Science, Agriculture, Commerce & History
Mufakose High School
Skills
Inventory control
Stock Taking
Managing individuals and groups
Exceeding customer expectations
Planning
Organizing
Directing
Controlling
Leading a productive team
Motivating
Following operation manuals
Implementing procedures
Accommodating customers with special needs
Front of house restaurant operations
Cross-selling
Technical Problem-solving
Handling difficult customers
Personal Information
Nationality: Zimbabwean
Timeline
Waiter
MSC Cruise Line
12.2022 - Current
Restaurant & Bar Manager
Grimaldis Restaurant
03.2021 - 11.2022
Front of House Manager
Butcher block Steak House
11.2019 - 02.2021
Waiter /Front of House Manager
Jack Salmon Fish House
04.2013 - 10.2017
STCW Certified Seafarer - Fire prevention & fire fighting, Elementary first aid, Crowd management & passenger safety, Security awareness
Sea Certification SA
Certificates - Food Safety, Operational efficiency, Professional Development & Guest Service
UFS Academy
High School Certificate - English, Geography, Math’s, Integrated Science, Agriculture, Commerce & History
Mufakose High School