Martha Lehlohonolo Mutale
Johannesburg
Summary
With six years of retail experience, I have cultivated a solid foundation in sales, customer service, and store operations. My track record includes exceeding sales targets, delivering exceptional customer experiences, and effectively managing inventory. I possess a strong understanding of the retail industry and strive to create a positive and thriving environment for both customers and team members. I am confident in my ability to contribute to the success and growth of your organisation .
Overview
8
8
years of professional experience
Work History
Store Opening & Media Managment
Huawei (Experience Stores)
10.2022 - 10.2023
- Analyzed sales and marketing data for improved strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed sales promotions and marketing strategies on major social media sites.
- Cultivated and maintained strategic alliances with key partners and vendors.
Assistant branch manager
Telkom Bluetech
04.2018 - 09.2022
- Overall management day to day duties
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed sales strategy to meet established sales objectives.
- Reviewed credit applications for risk factors and credit worthiness.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
Waitress / Runner
Maxis
01.2018 - 03.2018
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Restaurant Waiter
Net Care Cafe
01.2017 - 12.2017
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Sales Consultant
Cell C
02.2016 - 01.2017
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Grade 12 -
South View High School
2013
Skills
- Sales Techniques
- Relationship Management
- Cash Handling
- Upselling Techniques
- Customer Relations
- Stock Management
- Microsoft Office Suite
- POS Systems
- Stock Rotations
- Customer Service Management
- Time Management
- Staff Management
- Store Opening and Closing
Additional Information
REFERENCE
Company Name : Telkom Bluetech Retail
Contact Person : Ruben
Contact Details : 083-714-7858
Position : Area Manager
Company Name : Maxis
Contact Person : Maria
Contact Details : 011-869-0020
Position : Manager
Company Name : Net Care
Contact Person : Alice
Contact Details : 073-076-7386
Position : Manager
Company Name : Cell C
Contact Person : Sello
Contact Details : 084-694-0040
Position : Manager
Company Name : Huawei experience store
Contact Person : Daniel Mbayo
Contact Details : 079-194-2580
Position : National training manager for huawei expreince stores south africa
Timeline
Store Opening & Media Managment
Huawei (Experience Stores)
10.2022 - 10.2023
Assistant branch manager
Telkom Bluetech
04.2018 - 09.2022
Waitress / Runner
Maxis
01.2018 - 03.2018
Restaurant Waiter
Net Care Cafe
01.2017 - 12.2017
Sales Consultant
Cell C
02.2016 - 01.2017
Grade 12 -
South View High School
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