Martha Tebogo Mabasa
Polokwane
Summary
I am a High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines. Great in team work and highly proficient multi-lingual graduate, with Bachelor's Degree in Health and Social Services, HIV and Aids counseling certificate and End user computer certificate, Also I'm compassionate professional in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management,Time management and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively. I'm resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Ready take on new challenges,Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
14
14
years of professional experience
Work History
Tracing Officer
Anova Health Institute
Polokwane
04.2024 - 02.2025
- To improve adherence to care of TB/HIV patients to PHC facilities by tracing the missed appointment clients back to care telephonically through brief adherence counselling.
- To facilitate referral of all missed appointments of the HIV/TB program, patients who cannot be traced telephonically through the WWBPHCOT.
- To give a detailed report of tracing done to facility managers per traced facility and do improvement plan.
- Facilitate all tracing process (telephonically and physical) of the priority facilities.
- Establish and assist with facilitation of meetings between the WBPHCOT's and PHC facilities.
- Capturing patient data into all data base platforms such as TIER. Net and other Department of Health database applications.
- Retrieval of missed appointment list from tier.net in facilities.
- Run the latest dispatch of all clients against the traced clients to determine the returning rate prior tracing every month.
- Liaise with facility data capture and WBPHCOT team leader for tracing process and report for the DORA reporting.
- Identify factors that lead to loss and missed appointment.
- Prepare and submit monthly report on all activities for the line manager.
- Correct documentation of all the tracing outcomes in the facility register.
- REFERENCE: MANAGER Miss AK Sefala:+27 66 089 9653
Auxiliary Social Work
Anova Health Institute
Polokwane
06.2023 - 03.2024
- Provide safe, confidential psychosocial support or crisis interventions for MSM in the program.
- Offer trauma containment services where required.
- Focus on social reintegration and family unification for MSM clients.
- Follow up with clients to ensure adherence to HIV care and other treatments, such as Antiretroviral Therapy (ART), TB treatment, or Post-Exposure Prophylaxis (PEP).
- Assist outreach workers with HIV counseling (pre- and post-testing) as needed.
- Make referrals for additional services when necessary.
- Complete required data collection tools.
- Prepare reports on client needs, challenges, and service trends.
- Participate in general program activities and office administration as needed.
- Attend regular meetings, briefings, and debriefings.
- Represent company with pride, adhering to its core value and encouraging positive behavior change.
- Reference: Manager Mrs L Thuketana 0738841779
DATA CLERK
RNA DISTRIBUTION
Polokwane
03.2015 - 08.2020
- Verify and update account information in company computer system.
- Organizing, filling, fax and scan documents.
- Complete requested ad hoc data searches, manage credit note and invoice documentation drafts and reference retrievals.
- Regularly generate and print reports to monitor activity and changes.
- Petty Cash Management.
- Produce timely and accurate reports, applied data program techniques and Procedures to optimize office operation.
- Liaising with clients physically and telephonically.
- General Office administrative duties.
- Fleet management and Route control.
- Reference: Manager Mrs Cynthia Masebe 0715468029
Receptionist
Junior Academy School
Polokwane
01.2011 - 03.2014
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Handled database updates and digital file management aligned with data security and integrity requirements.
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.
- Monitored and reconciled department expenditures for month-end expense reports.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Directed clerical tasks, including copying, faxing and file management.
- Meeting incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Captured and processed client information, entering data into online systems for wider company use.
- Helped to enforce policies and procedures, proactively addressing issues with management.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Reference Mrs KR Leshilo: 082 591 2291
Education
BA - Health and Social Services
Unisa
Polokwane, Limpopo01.2016
DRIVER LICENCE: CODE C1 -
01.2010
END USER COMPUTER CERTIFICATE -
PC TRAINING AND BUSINESS COLLEGE
Polokwane01.2005
Matric Grade 12 -
Meridian College
Polokwane, Limpopo01.2002
Skills
- Time Management
- Customer service
- Quality Assurance (QA)
- Employee training and development
- Multitasking and prioritization
- Report writing
- General administration
- Organization and efficiency
- Team work
- Empathy
- Crisis intervention
- HIV and Aids adherence counselling
- Affiliation and passion with community-based activities
- Access management
- Effective communication
- Performance evaluation
- Business continuity planning
- Leadership excellence
- Referral management
- Communication
Timeline
Tracing Officer
Anova Health Institute
04.2024 - 02.2025
Auxiliary Social Work
Anova Health Institute
06.2023 - 03.2024
DATA CLERK
RNA DISTRIBUTION
03.2015 - 08.2020
Receptionist
Junior Academy School
01.2011 - 03.2014
BA - Health and Social Services
Unisa
DRIVER LICENCE: CODE C1 -
END USER COMPUTER CERTIFICATE -
PC TRAINING AND BUSINESS COLLEGE
Matric Grade 12 -
Meridian College