MARTHA MARUMO

Forward-thinking Operations Specialist bringing over 7 years of expertise in ICT for technology sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Office365 and different windows operating system. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am particularly drawn to this opportunity at your company because of its commitment to leveraging technology for improved user experiences and streamlined project management. My adeptness at Jira administration ensures that I can contribute effectively to project tracking initiatives, while my solid background in MS Teams and Skype positions me to enhance internal communication significantly. During my recent role as an IT Specialist, I honed my expertise in Microsoft technologies, particularly in enterprise management tools such as Entrust and Intune. My experience with SCCM support has been instrumental in ensuring system integrity while also delivering comprehensive ticket management and incident resolution. I pride myself on my ability to provide seamless user experiences through diligent virtual desktop client support, which is crucial in today’s fast-paced, cloud-driven environments.

• Mobile (Windows,IOS, Andriod), 3G & VRAS Installations and Remote Access Support
• Service Now
• EIP - Enterprise Environment Solution
• Request System
• GSP - Global Service Provider
• AIM - Access Identity Manager
• Remote Desktop Protocol
• Remedy6 - Call logging System that ABSA used
• Leostream
• VMware
• Admin Tool
• Oasis System

Maintaining cloud technology and support from the front end. Creation of clients and users access in the cloud technology and granting permission.