Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
References
Timeline
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Martha Makhalima

Martha Makhalima

Executive Assistant To The Regional Director
Johannesburg

Summary

I'm a highly skilled and results-driven business management professional with extensive knowledge in human resources. Adept at aligning HR initiatives with business objectives to optimize employee performance and enhance company culture. Exceptional problem-solving and decision-making abilities, coupled with a strong understanding of employment laws and regulations. Committed to fostering a productive and inclusive work environment while achieving business growth and profitability. Seeking to leverage expertise in HR and business management to drive excellence and innovation within a dynamic organization. Insightful and creative with strengths in partnering with cross-functional business executives to strategize personnel-management solutions. Known for identifying improvement opportunities and spearheading projects to drive effectiveness. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Successfully manages high-volume workloads in rapidly changing environments.

Overview

21
21
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

EXECUTIVE ASSISTANT - REGIONAL DIRECTOR AND HR

Ford Foundation
12.2016 - Current
  • Provide comprehensive administrative support to Regional Director, managing calendars, scheduling meetings, arranging travel, and handling correspondence
  • Assist in planning and organizing corporate events, conferences, and workshops, ensuring seamless execution and successful outcomes
  • Support HR functions, including coordinating interviews, onboarding new employees, maintaining employee records, and facilitating HR-related communications
  • Demonstrate utmost confidentiality and discretion in handling sensitive information, maintaining trust and professionalism in dealing with confidential matters
  • Effectively communicate with internal and external stakeholders, fostering positive relationships and ensuring smooth coordination across departments and teams.

FRONT OFFICE RECEPTIONIST- EVENTS COORDINATOR

Ford Foundation
05.2013 - 11.2016
    • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
    • Greeted and welcomed visitors, providing friendly and professional first point of contact for organization to create positive impression and make visitors feel valued
    • Managed incoming calls, redirected inquiries to appropriate staff members, and handled general inquiries efficiently to ensure smooth communication flow and addressed queries promptly
    • Coordinated and organized events, ensuring seamless execution and successful outcomes to create memorable experiences for attendees and achieve event objectives
    • Assisted in event planning, including venue selection, vendor coordination, and logistics management, to ensure all aspects of event were well-organized and executed
    • Maintained event calendars, schedules, and documentation, ensuring accurate and up-to-date records for easy reference and effective event management
    • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

ASSOCIATE

Ernst and Young Advisory Services
10.2012 - 04.2013
  • Procure vendor invoices and submit to the finance department for processing.
  • Project management for coaching, assessments, insights and training projects.
  • Travel arrangements and preparation of facilitation documents.
  • Administrative assistant to the Associate Director.

PROJECT COORDINATOR

Resolve Encounter Consulting
05.2007 - 09.2012
  • Coordinated coaching, assessments, and insights projects, overseeing project timelines, milestones, and deliverables to ensure smooth project execution and timely completion
  • Assisted in administration and interpretation of assessments, providing valuable insights and feedback to clients to support their personal and professional development
  • Collaborated with coaches and facilitators to schedule coaching sessions and workshops, ensuring seamless coordination and alignment with clients' needs and preferences
  • Managed project documentation and data, maintaining accurate records of project progress, participant feedback, and assessment results for future reference and analysis
  • Acted as liaison between clients, coaches, and internal teams, facilitating clear communication and ensuring all stakeholders were well-informed throughout project lifecycle.

RECEPTIONIST - SWITCHBOARD OPERATOR

Resolve Group
02.2006 - 05.2007
  • Managed front desk and served as first point of contact for visitors and callers, greeting them with friendly and professional demeanor
  • Operated switchboard efficiently, directing incoming calls to appropriate departments or individuals, ensuring smooth communication flow
  • Assisted in scheduling appointments and maintaining office calendar, optimizing daily schedule for team's productivity
  • Provided administrative support, including handling incoming and outgoing mail, managing office supplies, and keeping reception area neat and organized
  • Demonstrated strong multitasking abilities, effectively handling various tasks simultaneously while maintaining high level of customer service.

RECEPTIONIST - OPERATIONS ASSISTANT

Protech Training
02.2004 - 12.2005
  • Managed reception area, warmly welcoming visitors and clients and providing them with necessary information or directing them to appropriate personnel or department
  • Efficiently handled incoming calls and routed them to relevant team members, ensuring smooth communication within organization
  • Assisted in daily operational tasks, such as data entry, filing, and documentation, contributing to overall efficiency of office
  • Coordinated appointments and meetings, maintaining office calendar and ensuring schedules were well-organized
  • Acted as reliable support system to operations team, effectively prioritizing tasks and assisting with various administrative duties to facilitate smooth operations.

RECEPTIONIST - PA

TDF Computer People Development
02.2003 - 02.2004
  • Professionally managed reception area, providing warm and welcoming atmosphere for clients and visitors
  • Efficiently handled incoming calls and messages, promptly redirecting them to appropriate contacts and ensuring effective communication flow
  • Assisted executive team as Personal Assistant, managing their schedules, arranging meetings, and handling travel arrangements to optimize their productivity
  • Coordinated and organized meetings, events, and conferences, ensuring all logistics were well-planned and executed smoothly
  • Demonstrated strong organizational skills, handling various administrative tasks, such as filing, data entry, and document preparation, with precision and attention to detail.

Education

Bachelor of Commerce Honors - Human Resource Management

MANCOSA - Management College of Southern Africa
Johannesburg, South Africa
02.2023 - Current

Bachelor of Commerce - Human Resource Management

MANCOSA - Management College of Southern Africa
Johannesburg, South Africa
02.2020 - 05.2023

National Diploma Business Computing -

College Campus
01.1999 - 04.2000

Skills

Performance Management

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Certification

Human Resource Management - University of Cape Town Getsmarter

Accomplishments

  • Supported the program team when the Program Assistant was sick in 2014. Coordinated a visit from the Ford Foundation Directors to South Africa, with grantee visits in three provinces, managed all the logistics.
  • On departure of the Office Manager in 2016, I acted on the role ensuring that the office runs smoothly, also taking on the HR role and supporting the Accountant and supervising the Front Office Receptionist.
  • Introduced the Fun Committee through organizing the year end functions, activities during staff retreats, and ensuring that staff birthdays are celebrated, to keep staff motivated and build staff morale.
  • Acted as a buddy to the Operations Manager through her onboarding.
  • Participated in recruitment processes, hiring temporary staff, working with the recruitment agency to generate an advert, compiling interview questions and scoring sheets
  • Encouraged colleagues to use Monday.com a project management tool.


Software

Ms Office

Workday

CRM Salesforce

Mondaycom

References

  • Nicolette Naylor, Former Regional Director, Ford Foundation, 0828866686
  • Mrs. Kerith Kieser, Admin Manager, Resolve Encounter Consulting, 082 800 8149

Timeline

Bachelor of Commerce Honors - Human Resource Management

MANCOSA - Management College of Southern Africa
02.2023 - Current

Bachelor of Commerce - Human Resource Management

MANCOSA - Management College of Southern Africa
02.2020 - 05.2023

Human Resource Management - University of Cape Town Getsmarter

09-2019

EXECUTIVE ASSISTANT - REGIONAL DIRECTOR AND HR

Ford Foundation
12.2016 - Current

Professional Communication and Office Management - University of Cape Town - Getsmarter

04-2016

FRONT OFFICE RECEPTIONIST- EVENTS COORDINATOR

Ford Foundation
05.2013 - 11.2016

ASSOCIATE

Ernst and Young Advisory Services
10.2012 - 04.2013

Project Administration and Support - Xpert Academy

10-2009

PROJECT COORDINATOR

Resolve Encounter Consulting
05.2007 - 09.2012

RECEPTIONIST - SWITCHBOARD OPERATOR

Resolve Group
02.2006 - 05.2007

RECEPTIONIST - OPERATIONS ASSISTANT

Protech Training
02.2004 - 12.2005

RECEPTIONIST - PA

TDF Computer People Development
02.2003 - 02.2004

National Diploma Business Computing -

College Campus
01.1999 - 04.2000

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Martha MakhalimaExecutive Assistant To The Regional Director