Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
9
9
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Lead Technical Preservation Manager
General Electric
Johannesburg, South Africa
07.2015 - Current
Supervised staff of 9 personnel by implementing company policies, protocols, work rules and disciplinary action.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Encouraged departmental employees to present positive, exemplary image to customers.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Established team priorities, maintained schedules and monitored performance.
Created plans and communicated deadlines to complete projects on time.
Identified issues, analyzed information and provided solutions to problems.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Performed routine maintenance and calibration on testing equipment.
Liaised between quality control and other departments and contractors, providing project updates and consultation.
Assessed products or services to evaluate conformance with quality standards.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Developed team communications and information for meetings.
Demonstrated respect, friendliness and willingness to help wherever needed.
Adhered to social distancing protocols and wore mask or face shield.
Supplier Qualification and Development
Alstom
Johannesburg, South Africa
03.2014 - 06.2015
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Increased customer satisfaction by resolving issues.
Identified issues, analyzed information and provided solutions to problems.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Developed and maintained courteous and effective working relationships.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Senior Quality Assurance Manager
Alstom
Johannesburg, South Africa
09.2012 - 02.2014
Reported production malfunctions to managers and production supervisors.
Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
Recorded, analyzed and distributed statistical information.
Assured consistent quality of production by implementing and enforcing automated practice systems.
Determined quality department standards, practices and procedures.
Tracked quality issues with external customers, suppliers and internal plant operations.
Established and tracked quality department goals and objectives.
Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
Reviewed work instructions and production strategies to verify compliance with established standards.
Identified issues of non-compliance and elevated reports to senior personnel.
Educated and oriented employees to improve compliance with quality control protocols.
Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.
Scheduled and executed [Number] yearly audits.
Senior Quality Assurance Specialist
KBR
Johannesburg, South Africa
01.2010 - 08.2012
Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
Created and collaborated in implementation and maintenance of customer complaint log.
Educated employees on specific QA standards and confirmed maintenance of standards.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
SHEQ Manager
Turbine Generator Services
Durban
01.2004 - 12.2009
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Received and processed stock into inventory management system.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Identified issues, analyzed information and provided solutions to problems.
Completed precise measurements using special tools.
Performed visual inspections and non-destructive tests where appropriate.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Communicated with production team members about quality issues.
Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
Evaluated components and final products against quality standards and manufacturing specifications.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Created and deployed best practices to improve efficiency and reduce defects.
Supplier Technician
Whirlpool SA
Durban
05.2000 - 12.2003
Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Assessed products or services to evaluate conformance with quality standards.
Conducted data review and followed standard practices to find solutions.
Performed routine maintenance and calibration on testing equipment.
Conducted analyses of both in-process and completed plastic and metal materials, components and products.
Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
Drafted technical documents such as deviation reports, testing protocol and trend analyses.
Education
Mechanical Engineering Technician T3 - Mechanical Engineering Technology
City And Guilds of London
Uk
08.1992 - 08.1996
Certificate in Quality Assurance - Quality
City And Guilds of London
01.2003 - 12.2003
Diploma in Project Management - Project Management
Durban University of Technology
Durban
01.2008 - 12.2008
Bachelor of Business Administration - Business Administration And Management
Durban University of Technology
Durban
01.2010 - 12.2011
BTech in Quality - Quality
Durban University of Technology
Durban
01.2014 - 12.2014
No Degree - Greenbelt Lean Six Sigma
BMGI
Johannesburg
04.2001 -
Skills
Staff Management
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Accomplishments
Documented and resolved preservation issues which led to customer satisfaction resulting in reduced twice weekly meetings to once monthly.
Supervised team of 10 technical team members.
Certification
Full Technological - Mechanical Engineering Technicians
Interests
Watching Cricket
Cooking & Baking
Designing & Machine Embroidery
Baking, Cooking
It teaches accuracy; creativity and be orderly, lastly pre-planning in order to eliminate waste.
Timeline
Lead Technical Preservation Manager
General Electric
07.2015 - Current
Supplier Qualification and Development
Alstom
03.2014 - 06.2015
BTech in Quality - Quality
Durban University of Technology
01.2014 - 12.2014
Senior Quality Assurance Manager
Alstom
09.2012 - 02.2014
Bachelor of Business Administration - Business Administration And Management
Durban University of Technology
01.2010 - 12.2011
Senior Quality Assurance Specialist
KBR
01.2010 - 08.2012
Diploma in Project Management - Project Management
Durban University of Technology
01.2008 - 12.2008
SHEQ Manager
Turbine Generator Services
01.2004 - 12.2009
Certificate in Quality Assurance - Quality
City And Guilds of London
01.2003 - 12.2003
No Degree - Greenbelt Lean Six Sigma
BMGI
04.2001 -
Supplier Technician
Whirlpool SA
05.2000 - 12.2003
Full Technological - Mechanical Engineering Technicians
12-1996
Mechanical Engineering Technician T3 - Mechanical Engineering Technology