Oprah Ben Dzongodza
Cape Town,Western Cape
Summary
Organized Administrator with track record of enhancing office productivity and streamlining processes. Known for improving team coordination and ensuring smooth operations. Consistently recognized for delivering top-notch administrative support and fostering collaborative work environment. Highly organized and results-driven professional with extensive expertise in customer relationship management systems and advanced typing speed. Demonstrates exceptional attention to detail, communication skills, and the ability to maintain office records with confidentiality. Adept at project coordination, event planning, and business correspondence, ensuring efficient time management and outstanding customer service.
Overview
4
4
years of post-secondary education
17
17
years of professional experience
Work history
Administrator
Cafe Zoe
Cape Town, Western Cape
2016.02 - Current
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Streamlined office operations by implementing efficient administrative procedures.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Facilitated internal communications with clear and concise memos and bulletins.
- Increased efficiency of document retrieval with a well-organised filing system.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Improved record keeping system with attention to detail and thoroughness.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Directed administrative team in high-quality clerical service delivery.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
Secretary / P.A
Green Zim
Harare, Zimambwe
2010.01 - 2014.12
- Facilitated efficient communication by managing correspondence via post and email.
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Mitigated risk by identifying potential issues whilst preparing reports and documents.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Organised business travel arrangements, ensuring smooth operations for all staff involved.
- Fostered a welcoming environment for visitors which improved public relations image of the company.
- Maintained confidential records, safeguarding sensitive corporate information.
- Handled customer inquiries effectively; increased customer satisfaction rates.
- Prioritised workload to meet tight deadlines.
- Improved client relationships through professional telephone etiquette.
- Scheduled appointments for executive management team.
- Coordinated events that resulted in positive company exposure.
- Enhanced company communication with accurate minute-taking during meetings.
- Created a systematic filing system, ease of document retrieval was achieved.
- Streamlined office procedures to increase efficiency.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Updated files and records with precise system navigation.
- Built positive relationships with customers and clients to maintain outstanding service provisions.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
- Received and placed telephone calls to clients and prospective clients.
- Updated diaries and calendars with events, appointments and holidays for efficient planning.
Education
GCSEs -
Murape High School
Zimbambwe 2004.01 - 2007.11
Skills
- Customer relationship management systems
- Microsoft office suite proficiency
- Advanced typing speed
- Attention to Detail
- Virtual communication
- Maintaining office records
- Record-keeping
- Results-driven
- Organisation and prioritisation
- Event planning
- Business correspondence
- Highly organised
- Confidentiality maintenance
- Database administration
- Written and verbal communication
- Records management
- Document formatting
- Project coordination
- Reporting and documentation
- Communication proficiency
- Time efficiency
- Inventory control
- Outstanding customer service
Custom
Volunteer work at local communities
Church philanthropy
Affiliations
- Travelling, Singer
References
References available upon request.
Timeline
Administrator
Cafe Zoe
2016.02 - Current
Secretary / P.A
Green Zim
2010.01 - 2014.12
GCSEs -
Murape High School
2004.01 - 2007.11