Marta Cossa
Flight Attendant
Johannesburg
Summary
I am very energetic and multilingual person with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Flight Attendant
Flysafair
02.2023 - Current
- Increased customer loyalty by attending to concerns and resolving issues professionally.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
Personal Assistant
Hortencia Trading Projects
04.2020 - 11.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Education
Diploma - Tourism Management
Richfield
Johannesburg, South Africa 04.2001 -
Skills
Customer service
Strong work ethic
Reliability and punctuality
Adaptability and flexibility
Cultural awareness
Multilingual skills
Passenger assistance
Time management
Team collaboration
Timeline
Flight Attendant
Flysafair
02.2023 - Current
Personal Assistant
Hortencia Trading Projects
04.2020 - 11.2022
Diploma - Tourism Management
Richfield
04.2001 -
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