Hi, I’m
Marshnee Moodley
Retail Store Manageer
Durban
Summary
Dynamic retail professional with extensive experience as a Store Manager, excelling in customer service management and team development. Proven track record of maximizing sales through innovative merchandising and effective inventory management, while fostering a positive work environment that enhances employee morale and reduces turnover.
Overview
26
years of professional experience
Work History
Lindt And Sprungli
Store Manager
01.2025 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by implementing visual merchandising displays
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing out of stock of popular items.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
H & M (Hennes & Mauritz)
Department Manager
09.2017 - 10.2023
Job overview
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Responsible for training and development of team members.
- RFID responsible.
- Preparation and participation if bi annual stock takes
Edcon
International Brands Manager
09.2013 - 06.2016
Job overview
- Responsible for the roll out and daily operations of all International Brands and Concession stores
- Preparation and participation in daily and weekly hazard counts and annual stock take
- Ensuring all brands comply with international standards
- Conducting monthly audits - brand specific
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintaining awareness of market trends and conducting competitor analysis
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Diesel
Store Manager
02.2009 - 08.2013
Job overview
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Dealing with customer feedback to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducting daily counts and preparation and participating in monthly stocktake
Aldo
Store Manager
08.2006 - 01.2009
Job overview
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Guess
Store Manager
10.2002 - 07.2006
Job overview
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
City Girl
Assistant Manager
05.2000 - 10.2002
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Palmview Secondary SchoolDurban - Phoenix
High School Diploma
04.2001
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Team building
Problem-solving
Staff management
Friendly and positive
Inventory management
Team leadership
Customer service
Risk management
Inventory control
Operations
Supply ordering
Report generation
Multitasking and organization
Sales analysis
Promotional planning
Project management
Competitor monitoring
Training and mentoring
Accurate cash handling
Outstanding communication skills
Retail merchandise quality standards
Payroll management
Opening and closing procedures
Flexible schedule
Sales expertise
Timeline
Store Manager
Lindt And Sprungli
01.2025 - Current
Department Manager
H & M (Hennes & Mauritz)
09.2017 - 10.2023
International Brands Manager
Edcon
09.2013 - 06.2016
Store Manager
Diesel
02.2009 - 08.2013
Store Manager
Aldo
08.2006 - 01.2009
Store Manager
Guess
10.2002 - 07.2006
Palmview Secondary School
High School Diploma
04.2001
Assistant Manager
City Girl
05.2000 - 10.2002