Summary
Overview
Work History
Education
Skills
Software
References
Timeline
Generic

Marquerette van Zyl

Process/System Manager
Heidelberg

Summary

Driven by a commitment to operational excellence and team collaboration, I significantly enhanced productivity and efficiency at Liebherr Africa (PTY) Ltd. Leveraging skills in process mapping and excellent communication, I led initiatives that improved cross-departmental workflows and boosted team performance, achieving notable advancements in service quality and operational outcomes.

Overview

14
14
years of professional experience

Work History

Expeditor

Process Manager

Liebherr Africa (PTY) Ltd
11.2018 - Current
  • Increased overall productivity by providing training and support for team members in best practices and techniques.
  • Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
  • Evaluated and implemented new technologies or process enhancements for continuous improvement opportunities, staying current with industry trends and advancements.
  • Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
  • Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.
  • Enhanced operational performance by conducting regular audits and making necessary adjustments to processes.
  • Ensured compliance with industry standards by establishing guidelines, monitoring progress, and addressing deviations promptly.
  • Developed innovative solutions to complex problems, resulting in more efficient processes and improved customer satisfaction.
  • Improved efficiency and effectiveness of performance and management of processes across departments.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Administration Manager

Liebherr Africa (PTY) Ltd
02.2015 - 11.2018
  • Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
  • Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
  • Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
  • Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
  • Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
  • Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
  • Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Inventory Controller

Liebherr Africa (PTY) Ltd
09.2013 - 02.2015
  • Completed physical inventory counts each month.
  • Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
  • Completed daily cycle counts to maintain accuracy of records.
  • Optimized storage capacity utilization by reorganizing warehouse layouts according to product size, weight, and demand patterns.
  • Decreased stock discrepancies by regularly updating item master data to ensure proper classification and location assignments.
  • Improved interdepartmental communication regarding inventory needs through regular meetings and status updates.
  • Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.

Expeditor

Liebherr Africa (PTY) Ltd
06.2010 - 08.2013
  • Collaborated with suppliers for timely delivery, minimizing production delays.
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
  • Enhanced communication between departments to ensure seamless order management and fulfillment.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.

Education

High School Diploma -

High School Stoffberg
Brakpan
04.2001 -

Diploma: Business Communications And Sales Practic

Pretoria Marketing College
Pretoria

Diploma: Architectural Draughting

Inscape Design College
Johannesburg

Certificates Received For:

Keybase Training Solutions
Boksburg, South Africa

Certificate For: Leadership And Management Skills

Astrotech
Johannesburg

Skills

Guest service

Quality service

Report Generation

Process Mapping

Multitasking Abilities

Problem-solving abilities

Adaptability and Flexibility

Attention to Detail

Team Collaboration

Performance reviewing

Excellent Communication

Self Motivation

Operational Excellence

Software

Microsoft Office

Excell Advanced

References

Mr. D Hewitt, National Service Manager:  Liebherr Africa (PTY) ltd,  +27113652144

Mr. P Hayham, National Service Manager:  Liebherr Africa (PTY) ltd, +33369492437

Mr. H Collins, Service Excellence Project Leader: Liebherr Africa (PT) ltd, +61(2)65751015

Timeline

Process Manager

Liebherr Africa (PTY) Ltd
11.2018 - Current

Administration Manager

Liebherr Africa (PTY) Ltd
02.2015 - 11.2018

Inventory Controller

Liebherr Africa (PTY) Ltd
09.2013 - 02.2015

Expeditor

Liebherr Africa (PTY) Ltd
06.2010 - 08.2013

High School Diploma -

High School Stoffberg
04.2001 -

Expeditor

Diploma: Business Communications And Sales Practic

Pretoria Marketing College

Diploma: Architectural Draughting

Inscape Design College

Certificates Received For:

Keybase Training Solutions

Certificate For: Leadership And Management Skills

Astrotech

Similar Profiles

CREATE PROFILE
Marquerette van ZylProcess/System Manager