Maroping Grace Serakwane
Customer Service Representative
Midrand
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Logistics Coordinator
Postnet
01.2023 - 01.2025
- Tracked orders and notified customers of status or potential delays.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
Cashier
PostNet
01.2022 - 12.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Customer Service Representative
PostNet
03.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
No Degree - General Management
University of Johannesburg
Johannesburg, South Africa 04.2001 -
No Degree - Economics And Business Management Sciences
University of South Africa
PRETORIA 04.2001 -
Skills
Customer service
Transportation management
Problem-solving
Client relations
Decision-making
Sales support
Communication
Time management abilities
Daily reporting
Customer follow-up
Microsoft Office Suite
Multitasking
Timeline
Logistics Coordinator
Postnet
01.2023 - 01.2025
Cashier
PostNet
01.2022 - 12.2022
Customer Service Representative
PostNet
03.2021 - 12.2021
No Degree - General Management
University of Johannesburg
04.2001 -
No Degree - Economics And Business Management Sciences
University of South Africa
04.2001 -