Summary
Overview
Work History
Education
Skills
Timeline
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Maroping Grace Serakwane

Customer Service Representative
Midrand

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Logistics Coordinator

Postnet
01.2023 - 01.2025
  • Tracked orders and notified customers of status or potential delays.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations
  • Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
  • Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.

Cashier

PostNet
01.2022 - 12.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Customer Service Representative

PostNet
03.2021 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

No Degree - General Management

University of Johannesburg
Johannesburg, South Africa
04.2001 -

No Degree - Economics And Business Management Sciences

University of South Africa
PRETORIA
04.2001 -

Skills

Customer service

Timeline

Logistics Coordinator

Postnet
01.2023 - 01.2025

Cashier

PostNet
01.2022 - 12.2022

Customer Service Representative

PostNet
03.2021 - 12.2021

No Degree - General Management

University of Johannesburg
04.2001 -

No Degree - Economics And Business Management Sciences

University of South Africa
04.2001 -

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Maroping Grace Serakwane Customer Service Representative