Marnus van der Merwe
Sales & Marketing Manager
Stellenbosch,WC
Summary
Dynamic Store Manager with a proven track record at Porterville Spar, excelling in customer service management and team development. Enhanced profitability through innovative merchandising and effective inventory strategies, while fostering strong relationships with staff and customers. Skilled in operations management and problem-solving, driving sales growth and customer satisfaction.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
Work History
Store Manager
Porterville Spar
Porterville, South Africa
08.2022 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Export Manager
Epic Fruit
Robertson, South Africa
03.2016 - 07.2020
- Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
- Prepared various import, export and supplier forms for customs submittal.
- Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
- Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
- Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
- Expanded export market presence by identifying and securing new business opportunities.
- Developed strong relationships with international partners, fostering long-term business collaborations.
Education
Bachelor - Marketing Management And Research
Boland College
Stellenbosch, South Africa 04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Store operations
Shift scheduling
Operations management
Problem-solving
Friendly and positive
Team leadership
Store opening and closing
Customer service
Risk management
Pricing strategy formulation
Sales strategy development
Performance reporting
Cross-cultural negotiation
Sales
Shipment management
Customer assistance
Relationship building
Timeline
Store Manager
Porterville Spar
08.2022 - 02.2025
Export Manager
Epic Fruit
03.2016 - 07.2020
Bachelor - Marketing Management And Research
Boland College
04.2001 -