JIRA
Marno Jacobsz
Branch Manager
Pretoria
Summary
Detail-oriented and professional individual with a track record of meeting and exceeding goals. Specializing in operational management, brings innovative technology-driven solutions to the table with several years of diverse experience. Excels in enhancing systems and aligning technical solutions with business objectives, showcasing proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Branch Manager
Car Care Clinic
Pretoria
04.2025 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Technical Specialist
PPS for Professionals
Johannesburg, South Africa
06.2023 - 12.2024
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Identifying business strategies and aligning with the provided technologies.
- Assessing the company's technology and technological processes and streamlining the processes by applying LEAN methodologies, improving effectiveness and sustainability.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Effectively manage stakeholders by attending to their queries, mediating issues and enhancement work according to IT and the Development department.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Reviewing stakeholder and business SOPs for better future processing.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Identify business enhancements and opportunities to improve current processing chains for business teams.
- Completed troubleshooting and diagnostics on company resources.
- Collaborate with IT during PI planning events, planning road maps, negotiating and prioritizing business requirements for stakeholders.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Enhanced data security, implementing rigorous backup procedures and disaster recovery plans.
- Assessed business requirements to create focused solutions.
- Developed technical requirement documentation for new software products.
- Authored best practices documentation for use in new personnel onboarding processes.
- Improved systems with addition of new features and infrastructure.
Operational Specialist
PPS for Professionals
Johannesburg, South Africa
10.2022 - 06.2023
- Processing workflows of different difficulties at high volumes.
- Being subject matter experts in multiple processes to assist teams on different levels in their work ques.
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
- Contributed to the development of new business opportunities by analyzing market trends and identifying potential growth areas within the industry.
- Maintained compliance with industry regulations and internal guidelines through rigorous quality control measures.
- Created detailed project plans outlining timelines, milestones, resources, and deliverables for successful execution.
- Developed strong relationships with cross-functional teams to ensure seamless coordination of projects and tasks.
- Enhanced communication within the team through regular meetings and progress updates, fostering a collaborative work environment.
- Conducted comprehensive risk assessments to proactively identify potential issues and develop mitigation strategies accordingly.
- Facilitated knowledge sharing among team members by organizing workshops, presentations, and training sessions on relevant topics.
- Optimized resource allocation by assessing project needs and assigning tasks based on individual skills and availability.
- Collaborated with stakeholders to define project scope, objectives, deliverables, and success criteria for optimal results alignment.
- Led cross-functional teams during complex projects ensuring clear communication lines were maintained throughout all stages.
- Implemented new software systems to optimize data management and reporting capabilities, increasing overall efficiency.
- Improved customer satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements where necessary.
- Analyzed performance metrics regularly to identify areas requiring improvement or adjustment in strategy.
- Trained junior staff members on company policies, procedures, and best practices to ensure consistent performance across the team.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Warehouse Foreman
Idexis Manufacturing
Silverton, South Africa
05.2022 - 10.2022
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Reduced labor costs by optimizing work schedules based on workload demands without compromising service quality or employee morale.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
- Ensured compliance with all federal, state, and local regulations pertaining to warehouse operations including OSHA standards.
- Collaborated with management to develop budgets, forecasts, and resource planning for the warehouse operations.
- Coordinated cross-functional teams for efficient completion of projects within deadlines.
- Optimized storage space for better organization and accessibility, reducing retrieval time for items.
- Fostered a culture of teamwork among employees through communication, recognition programs, team-building activities.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
Store Manager
Amplio Fitness and Nutrition
Queenswood
06.2021 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
General Worker
Northwest Customs
Hartbeespoort, South Africa
06.2018 - 12.2018
- Vehicle servicing, Tending to client's needs.
- Diesel/Petrol Mechanic (Supervised).
- Followed instructions and procedures to complete assigned tasks.
- Delivery Driver - Stock, Vehicle parts, Client vehicles, etc.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reported defective products or machinery to supervisor.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
General Worker
Jasmin Plaas Produkte
Hartbeespoort, South Africa
01.2018 - 06.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Business Management - Management Sciences
North West University
Potchefstroom, South Africa 01.2019 - 01.2022
Skills
Project management
Risk mitigation
Operational management
Staff management
Customer service
Business development
Operational reports
Process improvement
Software
Microsoft Suite
Visio
BCM Toolkit
Certification
SAFE Agile Certified
Interests
Tertiary Studies
Timeline
Branch Manager
Car Care Clinic
04.2025 - Current
SAFE Agile Certified
06-2024
Technical Specialist
PPS for Professionals
06.2023 - 12.2024
Operational Specialist
PPS for Professionals
10.2022 - 06.2023
Warehouse Foreman
Idexis Manufacturing
05.2022 - 10.2022
Store Manager
Amplio Fitness and Nutrition
06.2021 - 12.2021
Bachelor of Business Management - Management Sciences
North West University
01.2019 - 01.2022
General Worker
Northwest Customs
06.2018 - 12.2018
General Worker
Jasmin Plaas Produkte
01.2018 - 06.2018