Marnel Hagedoorn
Pretoria
Summary
Dedicated and reliable pastry and hospitality professional with strong experience in production planning, stock control, staff training, and customer service. Currently working as Head of Production at a high-volume bakery while completing a BCom in Business Management. Known for working well under pressure, strong organisational skills, and a hands-on leadership approach. Seeking a balanced role that allows growth in both business operations and management.
Overview
7
7
years of professional experience
Work History
Head Baker and Head of Production
Honey Bee Baker
Pretoria
02.2023 - Current
- Managed daily and weekly production planning for cakes, fillings, cookies, cupcakes, brownies, and cheesecakes to ensure timely delivery of high-quality products
- Oversaw stock ordering and inventory control, aligning supplies with production demands to maintain seamless operations
- Maintain quality, consistency, and hygiene standards across production
- Trained and onboarded new staff members, fostering a knowledgeable team to support consistent production quality
- Coordinate schedules to ensure all orders are completed accurately and on time
Waitress / Hospitality Assistant
Caraffa
Pretoria
09.2022 - 02.2023
- Achieved high customer satisfaction and service quality through attentive service
- Delivered full food and wine service in assigned section, enhancing dining experience
- Cleared and cleaned tables efficiently during service shifts, maintaining a tidy environment
Waitress
Crawdaddy’s, Brooklyn
Pretoria
03.2021 - 08.2022
- Delivered prompt table service while ensuring section cleanliness
- Managed guest seating and bookings as door hostess
- Assisted in preparing takeaway orders during peak restaurant hours
Waitress
Purple Cow Family Restaurant
Midstream
11.2019 - 12.2019
- Facilitated positive dining experiences for customers through attentive service
- Coordinated food and beverage orders, delivering timely service to guests
- Upheld cleanliness of tables and service areas, contributing to overall guest satisfaction
General Assistant (Part-Time)
Mondanette Butchery, Pretoria
Pretoria
06.2019 - 09.2019
- Guided customers through checkout process to ensure smooth transactions
- Packaged and weighed processed game meat for customer orders
- Cleaned shelves and conducted stock counting to maintain inventory accuracy
Education
External Assessor - Chef
Quality Council for Trades and Occupations (QCTO)
Pretoria11-2025
Occupational Trade Test Certificate - Chef
Capital Hotel School
Pretoria, South Africa12-2023
National Certificate - Patisserie
Capital Hotel School
Pretoria, South Africa12-2023
Diploma in Food Preparation and Cooking - Culinary Arts
City & Guilds
Diploma in Food Preparation and Cooking - Culinary Arts – Patisserie
City & Guilds
Advanced Diploma - Culinary Arts & Supervision
City & Guilds
Skills
- Baking & Pastry Production
- Production Planning & Scheduling
- Stock Control & Ordering
- Staff Training & Supervision
- Quality Control & Consistency Standards
- Customer Service Excellence
- Multitasking in High-Pressure Environments
- MS Word & Excel (Linear Programming) Skills
QUALIFICATION IN PROGRESS
BCom Business Management, Akademia University, 2nd Year
References
Available on request
Timeline
Head Baker and Head of Production
Honey Bee Baker
02.2023 - Current
Waitress / Hospitality Assistant
Caraffa
09.2022 - 02.2023
Waitress
Crawdaddy’s, Brooklyn
03.2021 - 08.2022
Waitress
Purple Cow Family Restaurant
11.2019 - 12.2019
General Assistant (Part-Time)
Mondanette Butchery, Pretoria
06.2019 - 09.2019
External Assessor - Chef
Quality Council for Trades and Occupations (QCTO)
Occupational Trade Test Certificate - Chef
Capital Hotel School
National Certificate - Patisserie
Capital Hotel School
Diploma in Food Preparation and Cooking - Culinary Arts
City & Guilds
Diploma in Food Preparation and Cooking - Culinary Arts – Patisserie
City & Guilds
Advanced Diploma - Culinary Arts & Supervision
City & Guilds