Marlu Bezuidenhout
Kiosk Assistant
Pretoria
Summary
Dynamic and results-oriented professional with a proven track record at The Courier Guy, enhancing operational efficiency and customer loyalty. Excelled in problem-solving and customer engagement, significantly contributing to team success. Demonstrated reliability and expertise in POS system operation, ensuring optimal service and inventory management. I am Respectful and treat everyone fairly, I have never been late for work, neither have I ever been absent. I want to learn and gain more experience to grow my professional profile and skills so that I can perfectly fit into any environment. I am Bilingual In Afrikaans and English, I speak, read and write at an excellent level.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Kiosk Assistant
The Courier Guy
04.2024 - Current
- Spearheaded initiatives for improving operational efficiency at the kiosk, reducing overhead costs without compromising customer experience.
- Contributed to positive workplace culture through effective communication and collaboration with team members.
- Conducted regular audits of cash register transactions, maintaining accuracy and minimizing discrepancies.
- Handled cash transactions efficiently, balancing registers accurately at the end of each shift.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Assisted in the training of new Kiosk Assistants, sharing best practices and helping them acclimate to their roles quickly.
- Managed inventory levels at the kiosk, ensuring optimal product availability for customers at all times.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent Shipping advice and services
- Stocked merchandise, clearly and correctly labeling items
- Wrapped, boxed and packed Parcels
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
HOËRSKOOL DIE WILGERS
Lynnwood, South Africa 04.2001 -
Skills
Cleanliness and hygiene
Patience and empathy
Customer engagement
Complaint handling
Reliability and punctuality
POS system operation
Customer assistance
Teamwork and collaboration
Problem-solving
Strong communication and interpersonal skills
Multitasking Abilities
Adaptability and flexibility
Novel Writing and Artistry
I write Novels in my spare time, with hopes of someday publishing my own book, I do art as a side line for an extra income whenever I have the time. I Enjoy indulging in the arts from time to time
Timeline
Kiosk Assistant
The Courier Guy
04.2024 - Current
High School Diploma -
HOËRSKOOL DIE WILGERS
04.2001 -
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