Summary
Overview
Work History
Education
Skills
Certification
Milestone Projects
Languages
Child Dependents
Ee Candidate
Personal Information
Accreditations
Timeline
Marlon Green

Marlon Green

IT Consultant
Johannesburg,GP

Summary

Experienced technology consultant, product manager, and product owner with a proven track record of managing large-scale projects and driving organizational growth through innovative solutions. Innovative technology professional with several years of diverse experience, skilled in enhancing systems and aligning technical solutions with business objectives. Demonstrated success in leading projects from start to finish, contributing significantly to organizational growth and overall success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Independent IT Contractor/Consultant

Vizre (PTY) Ltd
06.2012 - Current
  • Product Management
  • ECommerce Product Owner
  • Scrum Master
  • Programme/Project Management
  • Business analysis
  • Systems Architecture
  • IT Strategy development
  • Cyber Security Analysis and consulting
  • Business Systems architecture
  • Developing training material
  • Technical Pre-sales consulting
  • Sales Strategy Development
  • Stakeholder Management
  • IT SteerCo operationalization
  • Vendor Management
  • Budget forecasting, Funding requirements analysis and deal structuring
  • Running Pre-sales workshops
  • Formulating User adoption, Change Management, and new business development strategies
  • Performing and facilitating user acceptance testing
  • Stakeholder Relations analysis and management according to King 3 Principles
  • Writing up requirements, technical and design specs
  • Facilitating JAD and requirements gathering sessions
  • SharePoint Farm setup and management/administration
  • Building solutions using out-of-box SharePoint 2010, 2013 and Office 365 features
  • Creating learning paths for SharePoint resources
  • Creating and managing mentoring programs for interns
  • Facilitating group and one-on-one training to Executives
  • SharePoint training curriculum and material development
  • As principal consultant I have been tasked with running IT Operations across various projects over the last 12 years. These were not explicit job titles but rather required functions as part of the consulting engagements I have been involved with.
  • Technologies: Mindmap, MS Project, Visio, Microsoft 365 (SharePoint, Teams, OneDrive, Project for the Web), Dynamics 365, JIRA, Fluid, SQL, ITIL, Slack

Account Manager

JEC Technologies
11.2021 - 10.2022
  • Function as the customer’s single point of contact for problem identification and resolution for issues that have been escalated by the team.
  • Communicate with all parties in a constructive manner to guarantee customer expectations are met.
  • Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary.
  • Perform customer follow-up to verify final resolution and determine satisfaction level on issues, service, and projects.
  • Interface with appropriate technical personnel for customer problems that cannot be resolved effectively.
  • Provide accurate reports and metrics to company management on the status and budget of ongoing projects and agreements.
  • Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production.
  • Design and maintain process documentation for the client and internal team.
  • Manage the process of implementing change efficiently and effectively.
  • Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
  • Cross-selling and up-selling services and solutions to existing accounts.
  • Qualify new sales opportunities for current customers.
  • Receive requests for service and product details from customers and provide timely responses.
  • Conduct onsite or online presentations that showcase the services and products of the company to active customers.
  • Work with management to develop proposals, quotes and respond to RFP/RFI documents.
  • Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account.
  • Manage the complexity of service proposals, contracts, lease agreements and service level agreements.
  • Maintain in-depth product knowledge of the service offerings of the company.
  • Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with defined policies and procedures.
  • Achieve and maintain a positive rapport with prospects and work to give them the best possible service.
  • Technologies: Connectwise, Microsoft 365, Dynamics 365

SHAREPOINT SPECIALIST

OUTSURANCE
12.2008 - 06.2012
  • Business analysis and needs mapping
  • Simplifying mundane business processes using SharePoint
  • Workflow Design
  • Management of work allocations and project budgets
  • Configuration and maintenance using SharePoint Designer
  • InfoPath forms and process design
  • SharePoint User administration & configuration
  • ECM Design and Solution Architecture
  • Custom sites/pages/lists design and maintenance
  • IIS configuration and administration
  • Creation and administration of Sites
  • Fostering ECM best practices and taxonomy design
  • Web Part installation and master page design using SharePoint designer
  • End user training
  • Active Directory, Windows Server, SQL, and Exchange administration
  • Technologies: Visio, Universe, Microsoft 365, Dynamics 365, MS Project, Simple mind

SHAREPOINT AND ENTERPRISE APPLICATIONS ADMINISTRATOR

STRATE Ltd
05.2008 - 11.2008
  • Business analysis and needs mapping
  • SharePoint User administration and training
  • Taxonomy design and implementation
  • Content Management requirements gathering and analyzing
  • Using SharePoint designer for web and workflow designing
  • Site collection design and administration
  • InfoPath form design and implementation on SharePoint
  • MOSS2007/WSS2007 server and farm administration
  • Magic Draw configuration and administration
  • ECM Architecture and Design Implementation
  • Co-ordination of data between various ECM Systems
  • CURA risk management software installations and configuration
  • ACCPAC and EPM administration
  • Technologies: Active Directory, SharePoint, AccPac, Cura, Magic Draw, EPM, SQL

Systems Technician

FNB Card IT
03.2005 - 12.2006
  • Company Overview: Johannesburg
  • Troubleshooting and repairing of laptops, PCs, and peripherals
  • Lan & Desktop support
  • Software installations and configuration
  • Lotus Notes domino administration and installations
  • Project Management, Datavoice administration
  • Microsoft Office, Windows, Server and Exchange support and administration
  • Soliciting and Analyzing Business and User Requirements
  • Active Directory user and computer maintenance
  • Implementation and administration of security and password policies
  • Management of small projects in relation to software and desktop enhancements
  • Johannesburg
  • Technologies: Microsoft Applications, Active Directory, Windows Server, SQL, Visio, Hogan, Cams, Vision21, Image

Education

Certified Business Advisor -

GrowthWheel
01.2019

B Com - Informatics

UNISA
01.2012

Microsoft Certified Technology Specialist - SharePoint

Microsoft
01.2011

ICDL Certificate -

European Computer Driving License Foundation
01.2002

Basics of Business Certificate -

UNISA
01.2001

Grade 12 - Accounting, Afrikaans, Business Economics, Economics, English, Mathematics

Klipspruit West Secondary
01.2000

Skills

  • IT asset management
  • IT compliance
  • Business analysis
  • IT infrastructure
  • Requirements Gathering
  • Systems Analysis
  • Account Management
  • Information Architecture
  • End-User Training
  • Product Management
  • Project Management
  • Agile Project Management

Certification

  • Business Management
  • BCom Informatics
  • Microsoft Certified Engineer
  • Certified Growth Wheel Business Advisor
  • Advanced Entrepreneurship Certificate
  • Product Management

Milestone Projects

  • Head of Training for SharePoint implementation at Eskom including internship programme
  • OUTsurance SharePoint upgrade from 2007 to 2010
  • OUTsurance E-Learning integration into SharePoint
  • Scanning and OCR into SharePoint with metadata from MFPs and Desktop Scanners
  • Implemented new content management strategies at OUTsurance and significantly improved SharePoint user adoption
  • Implemented new Car Hire process at OUTsurance streamlining corporate car hire requests with external vendors.
  • Introduced content management strategies at Strate
  • Migration of data from File servers to Documentum within six months of starting at CSC and improved user adoption to Documentum and E-Rooms
  • Won an Innovation award for SMS and Email notifications (InContact PRO) at FNB for Private label cards

Languages

English
Afrikaans

Child Dependents

2

Ee Candidate

Yes

Personal Information

  • Date of Birth: 03/14/83
  • Driving License: Code C1 + PDP
  • Marital Status: Married

Accreditations

  • Product Manager Certificate (LinkedIn Learning)
  • Design patent in the South African patent journal for new IOT Smart Plugs
  • Finalist on Dragon’s Den SA
  • Finalist in the SA Innovation summit in Cape Town 2014/15/16
  • Advanced Entrepreneurship Certificate at the Branson School of Entrepreneurship
  • Regular Speaker at Microsoft Events
  • Advanced SharePoint IT Pro Certification through Bytes Technology
  • Attended a power speaking course at The Voice Clinic
  • Attended and completed a business writing skills course held by FNB Learning
  • Received an innovation reward in an internal innovation competition held at FNB
  • Completed a conflict resolution course conducted by UNISA

Timeline

Account Manager - JEC Technologies
11.2021 - 10.2022
Independent IT Contractor/Consultant - Vizre (PTY) Ltd
06.2012 - Current
SHAREPOINT SPECIALIST - OUTSURANCE
12.2008 - 06.2012
SHAREPOINT AND ENTERPRISE APPLICATIONS ADMINISTRATOR - STRATE Ltd
05.2008 - 11.2008
Systems Technician - FNB Card IT
03.2005 - 12.2006
UNISA - B Com, Informatics
Microsoft - Microsoft Certified Technology Specialist, SharePoint
European Computer Driving License Foundation - ICDL Certificate,
UNISA - Basics of Business Certificate,
Klipspruit West Secondary - Grade 12, Accounting, Afrikaans, Business Economics, Economics, English, Mathematics
GrowthWheel - Certified Business Advisor,

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Marlon GreenIT Consultant