Marlon Williams

Work History

Petrosa

10.2018 - Current

Maintain compliance with regulatory standards and safety requirements.
Maintenance and support of Petrochemical electronic and communication systems
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Organize work to meet demanding production goals.
Maintain quality assurance and customer satisfaction objectives.
Enhance equipment performance by conducting regular maintenance throughout equipment lifecycle and beyond where necessary.
Schedule maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Liaise with internal departments to optimize equipment productivity and efficiency.
Maintain a safe work environment by strictly adhering to established safety protocols and guidelines

Marine Data Solutions

11.2013 - 08.2018

Manage Service level Agreements of local and international customers relating to maintenance and support, service delivery and compliance of installed systems at various facilities
Compile technical information and specifications for tenders and customer requests.
Manage multi-disciplinary contractors at various facilities during new - and / or maintenance projects
Technical support and physical repair of internationally and locally installed systems.
Reduced downtime for critical systems through effective troubleshooting, root-cause analysis, and considering all lessons learnt.
Trained and Mentored new and existing staff, providing guidance on best practices to enhance their skills and knowledge base by developing a training program.
Provided exceptional customer support, resolving issues quickly and efficiently.
Performed evaluations of equipment performance and lifecycle to optimize productivity.
Served as a key point of contact between internal teams, customers, suppliers for technical inquiries or issue resolution needs.
Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
Wrote and revised maintenance procedures.
Researched and implemented new technologies and equipment.

Marine Data Solutions

04.2006 - 11.2013

Installation, commissioning and maintenance of maritime electronic systems including land-based navigation systems, on board systems, AIS, radar, Radio systems, Telemetry, coastal surveillance networks, VOIP radio systems as well as all system software fault finding and restoration.
Develop and implement Remote Diagnostic procedures for remote fault-finding.
Project Lead for the implementation and commissioning of new Radar Technology for all Ports in South Africa.
Vessel Traffic Services systems (VTS) installation, maintenance and support in all major Ports of South Africa (Transnet National Ports Authority), Namibia and Mozambique.
Maintaining ISO 9001 processes to ensure certification after audits, and excellent Client experience.

Transnet (Transtel)

01.2003 - 01.2006

Ensuring the restoration of all transmission systems in Cape Metro pole.
Installing new and old transmission equipment on new sites
Maintaining existing infrastructure to optimize performance
Testing, installation and fault finding of telecommunication transmission systems
Fault localization and maintenance of fibre and copper networks using specialized equipment
Perform duties in telecommunication data centre.
Installation of SCADA systems on all sites for remote monitoring purposes and to optimize system performance.

Transnet (Transtel)

01.2001 - 01.2003

Transnet Train order radio network implementation, maintenance and support.
High site radio frequency repeater testing using specialized equipment and software.
Radio frequency equipment installation, programming and repair such as, two way radios and high site equipment.
Calibration and programming of various radio equipment as per supplier specifications.
Compiling reports on signal strength of UHF and VHF networks along Western Cape rail system for Quality-of-service purposes.
Maintenance and repair of Telemetry systems used on carriages.