Marlon Pillay
Quality Assurance Expert
Lotus Park , Durban,KZN
Summary
Thorough Quality Assurance Expert creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections. Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction. Quality control professional experienced in developing organisation's quality strategy, procedures, and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit programmes to identify and resolve non-conformities and embed culture of continuous improvement. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Quality Assurance Manager
Rentokil Initial PTY LTD
Pinetown , Durban
06.2019 - Current
- Conduct regular infield reviews/ assessments with service technicians to monitor abilities
- Continued communication and interaction with external clients
- H&S Branch Audits – Initial & Ambius Branch
- Responsible for training of all staff members, Sales Team and Managers
- New Product trials
- Internal Training and Customer Education
- Ensuring quality Rentokil Initial Services and Installations through QA Checks as per business requirements
- Assist branches with customer complaints and trouble shooting
- Attend industry association meetings to stay abreast of best practice and industry news
- Responsible for attending all disciplinary and HR issues within the Initial Division
- Complying with RISA codes of practice: Code of Conduct, Ensure Compliance with Legislation and Regulations
- Assist Customers with Audit preparations, ensuring all documentation is at hand and up to date
- Follow up on actions and recommendations to ensure compliance between Rentokil Intial PTY LTD and Customer
- Compile and communicate Monthly QA reports
- Ensure that the correct use of company Approved Product List (APL) and report on non-compliance
- Ensure all H&S Practices are in place for PPE and report on non-compliance.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Recorded, analysed, and distributed statistical information.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organisation.
- Established robust quality documentation systems that ensured traceability throughout the entire production life-cycle.
- Implemented new quality assurance and customer service standards.
- Inspected products and worker progress throughout production.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Evaluated interactions between associates and customers to assess personnel performance.
- Recorded, analysed, and distributed statistical information.
National Operations Manager
Sanitech – Jet Park, Integrated Services
Germiston , JHB
07.2016 - 04.2019
- Management of all cleaning, specialised cleaning, hygiene and pest control contracts and operations
- Management of all cleaning capital equipment infield
- Responsible for training of all cleaners
- Responsible for the recruitment of cleaning personnel according to company policy and procedures
- Maintaining and managing all cleaning chemical and equipment costs and expenditure per site
- Responsible for attending all disciplinary and HR issues within the cleaning division
- Ensure that all staff are inducted and maintain all health and safety procedures on all customer sites
- Ensuring that all staff are provided with protective wear on an annual basis
- Good Customer relations and regular visits and completion of site inspection forms
- Ensuring the cleaning standards are maintained to ISO standards at customer sites
- Collate any incident reports on site – stats to Ops manager
- Collate and submit cleaning staff time-sheets for payroll processing monthly
- Occasionally transport staff to site when absenteeism occurs
- Plan , Quote and drive the required additional cleaning division projects such as high level and rope access cleaning of buildings, warehouses, silos, window cleaning, carpet cleaning and event cleaning
- Ensure company vehicle checks are done regularly and that vehicle is clean and optimal at all times
- Manage and account for persona and site supervisor expenses such as cell phone, 3G and fuel
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Implemented comprehensive training programs for employees, resulting in improved performance and increased job satisfaction.
- Increased operational efficiency by streamlining processes and implementing new technologies.
- Managed budgets and financial reporting to ensure fiscal responsibility and cost-effective operations.
- Analysed market trends to inform product development decisions, driving innovation in response to consumer demands.
- Worked closely with executive leadership to develop long-term strategies for company success.
- Identified areas for improvement within the organisation, implementing changes that led to increased productivity and profitability.
- Collaborated with cross-functional teams to achieve business goals, fostering a culture of teamwork and cooperation.
- Evaluated employee performance regularly, providing constructive feedback and offering opportunities for professional development.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget
- Provided analytical rationale to identify, develop and implement activities within allocated account base
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones
Site Contracts Manager ( Huletts Refinery)
Bidvest Managed Solutions ( Prestige)
Durban
01.2013 - 07.2016
- Maintained up-to-date knowledge of industry trends and best practices, ensuring compliant and competitive contracting approaches.
- Provided expert guidance to colleagues on contract interpretation and application, fostering a culture of compliance within the organization.
- Facilitated training sessions for colleagues on contract management best practices, increasing overall team competence in managing complex agreements effectively.
- Negotiated favorable contract terms for clients, resulting in cost savings and risk reduction.
- Managed contract closeout procedures, ensuring all deliverables were met and any outstanding issues resolved in a timely manner.
- Streamlined contract processes by implementing standardized templates and procedures.
- Conducted thorough due diligence on potential suppliers, mitigating risks associated with entering into new agreements.
- Oversaw subcontractor management activities, ensuring timely delivery of goods or services according to agreed-upon terms.
- Contributed to the development of proposal responses for new business opportunities, incorporating innovative contracting solutions that provided a competitive edge.
- Developed strong relationships with internal stakeholders to understand their needs and achieve mutually beneficial outcomes.
- Led cross-functional teams in the development of procurement strategies, aligning business objectives with contractual obligations.
- Managed a portfolio of complex contracts, ensuring compliance with company policies and legal requirements.
- Resolved contractual disputes through effective negotiation strategies, minimizing impacts on the organization''s reputation and bottom line.
- Achieved significant cost reductions by renegotiating existing contracts when market conditions allowed for more favourable terms.
Operations Manager
Hilton Hotel Durban
Durban
01.2011 - 12.2013
- Supervising and coordinating activities of various sections of the Hotel, e.g
- Pantry, storeroom, Kitchen, dining area, restaurants ,boardrooms, meetings facility
- Supervising staff activities of non-food/pastry kitchen to ensure proper ware and pot washing, sanitation of food preparation and storage areas
- To maximise the efficiency of every operation within the kitchens
- Assuring proper staffing levels are met and payroll controls are in place
- Approve and requisition sufficient cleaning and other supplies for the Hotel, thus ensuring efficient service and cleanliness
- Risk management – ensure and maintains controls against theft and waste
- Assuring proper use of sanitation and hygiene techniques for all cleaning tasks
- Perform all necessary supervisory functions for subordinates
- Develop performance standards
- Training and development of staff
- Requisition of utensils for use within kitchen and for patrons in order to improve service delivery
- Assist with Auditing Hotel and follow up with findings
- Compile reports and submit to the Departments concerned
- Conducting of physical inspections of kitchen preparation and storage areas
- Ensuring that sanitation standards are consistently achieved
- Payroll Administration
- Liaising with Executive Chef or catering department concerning banquet arrangements for food services, equipment, and extra staff hiring
- Observing and evaluating employees performance
- Devising methods for improving efficiency within the kitchen in order to maintain high service levels
- Liaising with kitchen equipment suppliers for repairs and purchasing of new equipment and maintaining relationship with new and old suppliers
- Ensuring all equipment is in working order or reported to Maintenance Department and also follows up with all repairs
- Monthly stock takes on all kitchen equipment and ordering of equipment under par levels and for functions whenever required or requested, Maintaining Health and Safety Regulations throughout Hotel are up to date.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, on boarding and training of new hires to fulfil business requirements.
- Developed and implemented strategies to maximise customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed systems and procedures to improve operational quality and team efficiency
Team Leader, Sales Operations
Ignition Contact Centre,
Durban
05.2000 - 01.2011
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Led targeted marketing campaigns to boost brand awareness and generate qualified leads for the sales pipeline.
- Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
Education
12 -
Meadowlands Technical School
Durban, South Africa 12.1998 - 12.1998
Preliminary Incident Investigator -
NOSA
Foodbev - Internal And External Auditing -
Meriux NutriSciences
04.2022
Structural Health & Nuisance - Management -
PCITA
09.2019
Skills
Computer Packages
Windows XP
MS Word
Excel
PowerPoint
SAP
Work Planning and Prioritization
ESS
Sage CRM
PRP Biometrics
ICABS
Solo
Citrix
Quality Assurance Management
Internal Audits
Risk Analysis and Mitigation
Data Analysis
ISO Standards
Certification
Merieux Nutriusciences - Internal and External Auditing
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsWork from home optionPersonal development programs401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Merieux Nutriusciences - Internal and External Auditing
04-2022
PCITA Structural Health & Nuisance - Management
09-2020
Quality Assurance Manager
Rentokil Initial PTY LTD
06.2019 - Current
National Operations Manager
Sanitech – Jet Park, Integrated Services
07.2016 - 04.2019
Site Contracts Manager ( Huletts Refinery)
Bidvest Managed Solutions ( Prestige)
01.2013 - 07.2016
Operations Manager
Hilton Hotel Durban
01.2011 - 12.2013
Team Leader, Sales Operations
Ignition Contact Centre,
05.2000 - 01.2011
12 -
Meadowlands Technical School
12.1998 - 12.1998
Preliminary Incident Investigator -
NOSA
Foodbev - Internal And External Auditing -
Meriux NutriSciences
Structural Health & Nuisance - Management -
PCITA