Dynamic and experienced Operations Manager with a proven track record of leading regional operations for Nando's. Consistently delivered top performance and won numerous awards for sales, service, quality, operations and business growth through tenure. Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
During my time at Maraisfoods, I was involved with or on behalf of the owner in various other projects as Maraisfoods grew beyond Nando's. This included the creation of new businesses, 3 of which stand out for me personally: Skedadel, a B2B delivery partner that delivers last mile across the country, Zuppit, a fresh fruit and vegetable delivery company that delivers daily to leading food brands and the development of Dias Tavern in Cape Town from a single owned restaurant into a franchise. I also started my own small clothing business designing, manufacturing, and selling clothing with a small team through various channels such as our own online store, product launch parties, pop-up stores, community events, school events and Facebook. During this time I learned and upskilled a whole range of skills: budgeting and forecasting, organization and structure, marketing, web design, clothing design, screen printing, branding, customer service and retention, cold calling, negotiation, project management and much more. My ability to learn, absorb information and develop new skills in a short period of time has earned me the respect of my peers and coworkers.