Throughout my 18 years of experience in the finance industry, I have had the opportunity to collaborate with various professionals within the motor industry. This experience has allowed me to foster strong bonds and mutual trust, making me confident that my integration into the team will be seamless and harmonious.
I value the supportive and inclusive work culture that your company has nurtured, and I am committed to upholding these values and contributing to the positive atmosphere that prevails within the organization.
By hiring me as an FNI the company will benefit from my experience and expertise will enable me to fulfill the responsibilities of FNI position. Throughout my career, I have maintained strict adherence to compliance requirements, ensuring that the company operates withing all regulatory guidelines and standards.
My 18 years of experience in frontline fraud prevention will be an asset to the company. I possess the skills and knowledge to minimize risks and enhance profitability, offering an additional advantage to your organization.
I am enthusiastic about the prospect of continuing my journey with your team and contributing to its ongoing success.
- To provide excellent customer service to clients and the dealership through vehicle finance and the sale of approved VAP products in order to maximize gross profit.
-My responsibilities involve protecting MHT Motors Group which include MH Motors t/a Burgersfort Toyota, MHT Motors t/a Suzuki Burgersfort, Hyundai Burgersfort, JAC Burgersfort and Hyundai Lydenburg obtaining financing for the dealerships new and used vehicle buyers and creating additional income for the dealership via the sale of protective options.
-Negotiates finance agreements with the major banks to make sure clients get the best deal when they buy a car, also advise customers on insurance products to make sure they are fully covered should anything happen to their new cars.
-Monthly market shares reporting.
BRIEF JOB DESCRIPTION:
The Business Development Officer increases new business production, non-interest revenue and market share and achieves predetermined sales targets.
Reviews sales with dealers, support staff and third parties and collates and submits required documentation to the Company.
Builds and maintains relationships and provides excellent customer service
Business process
Acquires new business and increases market share. Achieves agreed value added products, conversion rate fixed and linked rates ratio. Maximises opportunities to generate additional income. Provides creative financial solutions to meet customer needs and structure deals in terms of solutions required by customer.
Customer Excellence
Adheres to shared Company values and service standards with regard to customer interaction. Resolves customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to company standards. Collects customer feedback to help improve customer service. Ensures that product knowledge and advice is technically accurate
Compliance and Governance
Collates and submits the required documentation to the relevant department. Ensures that documentation being submitted complies with relevant legislative requirements and with organisational governance processes. Validates customer information on the system to ensure quality. Obtains NATIS and dealer documentation and submits to Organisation. Submits market share documentation to the Organisation timeously. Meets dealers deadlines in terms of submitting documentation.
Achievements
TFS Kaizen Award Winner - 2012
TFS Vaps sales award winner - 2018 & 2019
Vaps sales in Mpumalanga & Limpopo region
Improving processes
undefinedProven achiever with Toyota Financial Services, adept in improving processes and enhancing customer satisfaction. Awarded the TFS Kaizen and VapsSales Awards for exceptional performance in sales and market share growth. Skilled in MS Office and active listening, demonstrating dependability and a results-driven approach.
RE5
RE5
Full Retail Insurance Qualification essential
Kaizen award
TFS Vaps sales award
Bachelors degree