Summary
Overview
Work History
Education
Skills
Timeline
Career Roles Responsibility
Personal Information
Career Summary
Leadership Courses
Career Roles Responsibility
Personal Information
Career Summary
Generic
Marlene Van Der Merwe

Marlene Van Der Merwe

Senior Sales Manager

Summary

Looking to secure a challenging & rewarding new role, Marlene thrives in dynamic environments and eager to contribute her skills, enthusiasm and expertise gained throughout previous roles to support your organisation to achieve its vision.

Marlene has 17 yr experience in the logistics industry,

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work History

National Commercial Executive (Exco)

Aramex
12.2023 - Current
  • Responsible for overseeing the company's overall commercial strategies & initiatives on a national level for all products
  • Strategic Planning: Developing and implementing sales and marketing strategies to drive growth across various regions
  • Driving the organizations national presence and profitability through effective commercial leadership and strategic execution
  • Team Leadership: Leading and managing a team of commercial professionals, ensuring alignment with company goals
  • Relationship Management: Building and maintaining relationships with key clients, partners, and stakeholders to foster collaboration and loyalty
  • Budget Management: Overseeing the budget for commercial activities, ensuring resources are allocated effectively to achieve targets
  • Performance Monitoring: Setting and tracking sales performance and other key metrics, adjusting strategies as necessary to meet objectives
  • Cross-Functional Collaboration: Working closely with other departments, such as product development and operations, to ensure a cohesive approach to market demands

National Freight Executive (Exco)

Aramex SA
12.2021 - 11.2023
  • Responsible for managing sales and overseeing the logistics and transportation of goods across a national territory for all modes - Air, ocean & road
  • Critical projects during this time included restructuring and implementing cargo wise, process flows and KPI's, streamlining logistics processes, enhancing customer service, and driving operational efficiency within the organization
  • Strategic Planning: Developing and implementing freight forwarding strategies to optimize the movement of goods and reduce costs
  • Operations Management: Overseeing day-to-day operations, ensuring efficient handling of shipments, customs clearance, and compliance with regulations
  • Vendor Management: Establishing and maintaining relationships with carriers, suppliers, and other logistics partners to secure competitive rates and reliable service
  • Customer Relations: Building strong relationships with clients to understand their needs, provide solutions, and ensure satisfaction throughout the shipping process
  • Budget Oversight: Managing budgets related to freight operations, including transportation costs and logistics expenses
  • Performance Monitoring: Tracking key performance indicators (KPIs) related to shipping efficiency, delivery times, and customer satisfaction to assess and improve operational performance
  • Cross-Functional Collaboration: Working with other departments, such as sales, inventory management, and finance, to ensure alignment and effective communication
  • Problem Solving: Addressing any issues that arise during the shipping process, from delays to logistical challenges, ensuring timely resolutions

Commercial Manager

Aramex SA
06.2019 - 12.2021
  • Drive sales and retention, increasing revenue & profit for organisation
  • Developed and drive culture of leadership in the JNB commercial team
  • Improve efficiencies throughout day-to-day activity: Data analytics, Pipeline management, Commercial meetings, Building and Leading, Sales strategy development, Team development

Senior Sales Executive

Aramex SA
01.2017 - 09.2018
  • Full supply chain
  • Research potential customers and prepare action plans to identify specific targets
  • Schedule and plan customer visits through network and target calling
  • Source and secure new business/ accounts within target market
  • Present and sell company products and services to current and potential clients
  • Follow up on new leads and referrals resulting from lead generation activity
  • Prepare presentations, proposals and sales contracts
  • Internal and external rate and discount negotiations
  • Establish and maintain current and potential customer relationships on all levels
  • Account implementation on national level, managed from head office
  • Manage account services through quality checks and other follow ups
  • Identify and resolve client concerns
  • Prepare a variety of status reports including activity, closing, follow up and adherence to goals
  • Assisting the shaping of business revenue streams within the company
  • Report feedback on a weekly and monthly basis to Executives
  • Attend all sales meeting, and ensure targets are exceeded

Senior Key Accounts Manager

Aramex SA
01.2012 - 12.2017
  • Imports/Exports, local warehouse and distribution
  • Manage the day-to-day interface of key-accounts within clients divisions and branches to ensure business continuity
  • Retention of customers by implementing procedures in order to resolve and prevent problems from recurring
  • Support and drive operational excellence through developing Key Customer SOPs
  • Formed the conduit between company operations and customer to ensure service delivery meets KPI's set out and agreed with customers
  • Ensuring positive contribution to the cash flow by growing customer spend
  • Analysing clients GPs, productivity, down and up traders
  • Follow industry trends and new services in market and keep the client informed on new initiatives, which can add value to the business
  • Prepare analysis of their usage in order to identify incorrect service usage and provide recommendations for more cost effective usage
  • Customer contract negotiations and maintenance
  • Lead and implement customer projects

Internal Audit

Aramex
01.2011 - 12.2011
  • Ensuring positive contribution to the cash flow by auditing suppliers invoices ensuring changes aligned with operational output
  • Monthly report on savings generated
  • Approve invoices for payment

Credit Controller

Berco Express
01.2010 - 12.2010
  • Coordinating debts of existing customers
  • Recover payment for services rendered within organisations agreed terms
  • Prepare trade discounts and credit notes
  • Reconciliation of accounts
  • Weekly and monthly reports to management
  • Prepare legal handover and liaised with attorneys on non-paying customers

Debtors Assistant

Berco Express
01.2009 - 12.2010
  • Process new clients credit application documents
  • Prepare credit bureau reports
  • Manage and handover customer files to finance manager for approval
  • Process credit and debit notes
  • Generate and print customer invoices

Administrator

Berco Express
11.2007 - 12.2009
  • Manage organisations stationary to clients, keep record and submit orders to replenish stock
  • Data capturing
  • Monitoring of Key accounts proof of deliveries and GRV's

Education

BCom - Supply chain

Business management
06.2015 - 08.2018

Grade12 Certificate - undefined

Skills

Self-managed

Timeline

National Commercial Executive (Exco)

Aramex
12.2023 - Current

National Freight Executive (Exco)

Aramex SA
12.2021 - 11.2023

Commercial Manager

Aramex SA
06.2019 - 12.2021

Senior Sales Executive

Aramex SA
01.2017 - 09.2018

BCom - Supply chain

Business management
06.2015 - 08.2018

Senior Key Accounts Manager

Aramex SA
01.2012 - 12.2017

Internal Audit

Aramex
01.2011 - 12.2011

Credit Controller

Berco Express
01.2010 - 12.2010

Debtors Assistant

Berco Express
01.2009 - 12.2010

Administrator

Berco Express
11.2007 - 12.2009

Grade12 Certificate - undefined

Career Roles Responsibility

  • National Commercial Executive - Exco, 12/01/23, Overseeing the company's overall commercial strategies & initiatives on a national level for all products., Developing and implementing sales and marketing strategies to drive growth across various regions., Leading and managing a team of commercial professionals., Building and maintaining relationships with key clients, partners, and stakeholders., Overseeing the budget for commercial activities., Setting and tracking sales performance and other key metrics., Working closely with other departments.
  • National Freight Executive - Exco, 12/01/21, 11/30/23, Managing sales and overseeing the logistics and transportation of goods across a national territory., Developing and implementing freight forwarding strategies., Overseeing day-to-day operations., Establishing and maintaining relationships with carriers, suppliers, and other logistics partners., Building strong relationships with clients., Managing budgets related to freight operations., Tracking key performance indicators (KPIs)., Working with other departments.
  • Commercial Manager, 06/01/19, 12/31/21, Drive sales and retention, increasing revenue & profit for organisation., Developed and drive culture of leadership in the JNB commercial team., Improve efficiencies throughout day-to-day activity.
  • Senior Sales Executive / Aramex, 01/01/17, 09/30/18, Research potential customers and prepare action plans to identify specific targets., Schedule and plan customer visits., Source and secure new business/accounts., Present and sell company products and services., Follow up on new leads and referrals., Prepare presentations, proposals and sales contracts., Establish and maintain current and potential customer relationships.
  • Senior Key Accounts Manager / Aramex, 01/01/12, 12/31/17, Manage the day-to-day interface of key-accounts., Retention of customers by implementing procedures., Support and drive operational excellence., Ensuring positive contribution to the cash flow.
  • Internal Audit / Aramex, 01/01/11, 12/31/11, Ensuring positive contribution to the cash flow by auditing suppliers invoices., Monthly report on savings generated.
  • Credit Controller / Berco Express, 01/01/10, 12/31/10, Coordinating debts of existing customers., Prepare trade discounts and credit notes.
  • Debtors Assistant / Berco Express, 01/01/09, 12/31/10, Process new clients credit application documents., Prepare credit bureau reports.
  • Administrator / Berco Express, 11/01/07, 12/31/09, Manage organisations stationary to clients., Data capturing.

Personal Information

Date of Birth: 07/11/86

Career Summary

17, National Commercial Executive (Exco), Aramex, 12/01/23, Present, 1 yr, Portfolios includes all verticals & products - Full supply chain, National Freight Executive (Exco), Aramex SA, 12/01/21, 11/30/23, 2 yr, Portfolio included freight forwarding all modes OPS & Commercial, Commercial Manager - Gauteng, Aramex SA, 06/01/19, 12/31/21, 3 yr, Senior Sales Representative, Aramex SA, 01/01/17, 06/30/19, 2.6 yr, Key Account Manager, Aramex SA, 01/01/13, 12/31/16, 4 yr, Credit Control, Internal Auditing, Berco Express, 11/01/07, 12/31/12, 5 yr

Leadership Courses

  • GIBS- Strategic Leadership Certificate, 06/01/21
  • GIBS- The Next Manager Certificate, 11/01/18
  • National Sales and Management Certificate, 02/01/14, 11/30/14
  • Leadership Essentials, 10/01/24, 12/31/24

Career Roles Responsibility

  • National Commercial Executive - Exco, 12/01/23, Overseeing the company's overall commercial strategies & initiatives on a national level for all products., Developing and implementing sales and marketing strategies to drive growth across various regions., Leading and managing a team of commercial professionals., Building and maintaining relationships with key clients, partners, and stakeholders., Overseeing the budget for commercial activities., Setting and tracking sales performance and other key metrics., Working closely with other departments.
  • National Freight Executive - Exco, 12/01/21, 11/30/23, Managing sales and overseeing the logistics and transportation of goods across a national territory., Developing and implementing freight forwarding strategies., Overseeing day-to-day operations., Establishing and maintaining relationships with carriers, suppliers, and other logistics partners., Building strong relationships with clients., Managing budgets related to freight operations., Tracking key performance indicators (KPIs)., Working with other departments.
  • Commercial Manager, 06/01/19, 12/31/21, Drive sales and retention, increasing revenue & profit for organisation., Developed and drive culture of leadership in the JNB commercial team., Improve efficiencies throughout day-to-day activity.
  • Senior Sales Executive / Aramex, 01/01/17, 09/30/18, Research potential customers and prepare action plans to identify specific targets., Schedule and plan customer visits., Source and secure new business/accounts., Present and sell company products and services., Follow up on new leads and referrals., Prepare presentations, proposals and sales contracts., Establish and maintain current and potential customer relationships.
  • Senior Key Accounts Manager / Aramex, 01/01/12, 12/31/17, Manage the day-to-day interface of key-accounts., Retention of customers by implementing procedures., Support and drive operational excellence., Ensuring positive contribution to the cash flow.
  • Internal Audit / Aramex, 01/01/11, 12/31/11, Ensuring positive contribution to the cash flow by auditing suppliers invoices., Monthly report on savings generated.
  • Credit Controller / Berco Express, 01/01/10, 12/31/10, Coordinating debts of existing customers., Prepare trade discounts and credit notes.
  • Debtors Assistant / Berco Express, 01/01/09, 12/31/10, Process new clients credit application documents., Prepare credit bureau reports.
  • Administrator / Berco Express, 11/01/07, 12/31/09, Manage organisations stationary to clients., Data capturing.

Personal Information

Date of Birth: 07/11/86

Career Summary

17, National Commercial Executive (Exco), Aramex, 12/01/23, Present, 1 yr, Portfolios includes all verticals & products - Full supply chain, National Freight Executive (Exco), Aramex SA, 12/01/21, 11/30/23, 2 yr, Portfolio included freight forwarding all modes OPS & Commercial, Commercial Manager - Gauteng, Aramex SA, 06/01/19, 12/31/21, 3 yr, Senior Sales Representative, Aramex SA, 01/01/17, 06/30/19, 2.6 yr, Key Account Manager, Aramex SA, 01/01/13, 12/31/16, 4 yr, Credit Control, Internal Auditing, Berco Express, 11/01/07, 12/31/12, 5 yr
Marlene Van Der MerweSenior Sales Manager