MARLENE NEL

CLERK

Mossel Bay

Summary

Dynamic professional with a strong background in office management and customer service at WESTLINK ELECTRICAL. Proven ability in data entry and telephone skills, enhancing client satisfaction and resolving issues effectively. Committed to fostering positive relationships and improving communication, leading to a more efficient reception environment.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

years of professional experience

Work History

Receptionist

WESTLINK ELECTRICAL

03.2023 - 12.2023

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Corresponded with clients through email, telephone, or postal mail.

English Tutor

Thailandia

02.2014 - 05.2015

Improved students' written and verbal English skills through personalized learning programs.
Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
Taught students study techniques and strategies for succeeding on grammar and composition tests.

Education

Bachelor of Science - Marketing

NELSON MANDELA UNIVERSITY, GEORGE

04.2001 -

Skills

Data entry

Timeline

Receptionist - WESTLINK ELECTRICAL

03.2023 - 12.2023

English Tutor - Thailandia