Marle Cooper
Student, Business Analytics
Cape Town
Summary
Detail-oriented and analytical business analytics student with three years of experience in customer service. Proven ability to excel in fast-paced environments, with strong communication skills and a collaborative team-oriented approach. Adept at managing multiple responsibilities while maintaining a high standard of work under pressure. Seeking to leverage academic knowledge and practical experience in a dynamic role to contribute to business success.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Head Waiter
Basic Bistro
09.2021 - Current
- Delivered quality service by providing warm and welcoming environment.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Managed social media platforms
- Assisted with basic administration and cash ups at the end of shifts
Education
BCom Management Science - Business Analytics
Stellenbosch University
Stellenbosch, South Africa 02.2020 - Current
Certificate - Social Media Marketing
IMM Graduate School
Stellenbosch, South Africa 07.2022 - 09.2022
Cerificate - Export Financial Risk Management
IMM Graduate School
Stellenbosch, South Africa 05.2022 - 06.2022
Skills
Project Management
Digital marketing
Marketing skills
Microsoft Power BI competence
Microsoft Office proficient
Microsoft Project proficiency
Excellent communication abilities
Working under pressure
R Studio experience
Computer literacy
Analytical and critical thinking
Languages
Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Interests
Exercising
Cooking
Listening to Podcasts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate - Social Media Marketing
IMM Graduate School
07.2022 - 09.2022
Cerificate - Export Financial Risk Management
IMM Graduate School
05.2022 - 06.2022
Head Waiter
Basic Bistro
09.2021 - Current
BCom Management Science - Business Analytics
Stellenbosch University
02.2020 - Current