Talia Niaken
Johannesburg
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Brillant Minds Tutoring
Johannesburg
10.2024 - Current
- Oversee daily operations to ensure the safety, well-being, and academic progress of underprivileged children.
- Manage logistics, including transportation and meal provision, to facilitate smooth program delivery.
- Supervise tutors and fitness professionals to maintain high-quality instruction and support.
- Monitor children's activities to prevent injuries and maintain a safe and positive learning environment.
- Procure and manage necessary learning materials, such as math equipment, to support educational programs.
Math Tutor
Johannesburg
01.2022 - Current
- Tutored nine students per week in private sessions using detailed lesson plans
- Encouraged students to explore new study and calculation methods to promote accountability and accommodation of individual needs
- Developed and implemented individualized lesson plans for each student, tailored to their individual needs
- Supported students with helpful study habits and exam strategies
- Used positive reinforcement, repetition, and review to help students master challenging material
- Explained math concepts in caring and encouraging environment to help kids thrive and learn
Sales Consultant
Truworths
Johannesburg
05.2024 - 07.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Responded to telephone and in-person requests for information
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service
- Maximized customer retention by resolving issues quickly
- Managed damages on clothing items.
- Documented and processed weekly sales receipts
Education
High School Diploma -
Florida Park High School
Roodepoort, South Africa12-2023
Skills
- Problem Solving
- Communication
- Critical Thinking
- Team Work
- Customer service and satisfaction
References
Kele, Truworths, 0783984168
Languages
English
First Language
Timeline
Assistant Manager
Brillant Minds Tutoring
10.2024 - Current
Sales Consultant
Truworths
05.2024 - 07.2024
Math Tutor
01.2022 - Current
High School Diploma -
Florida Park High School
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