Mark Shane Petersen
Human Resources Manager
Hermanus
Summary
Organised clerical team member adaptable to needs of different projects, tasks and staff. Maintains organised, tidy spaces and helps team members. Upbeat worker driven to address challenges with resourceful problem-solving and critical thinking. Strong reputation for swift conflict resolution and dependable work ethic. Savvy with multiple programs and tools to streamline work. Skilled office worker versed in sorting, classifying and filing documentation. Easily handles repetitive, methodical work. Dedicated to helping staff with administrative needs and consistently meeting deadlines. 18 years administrative work experience. Ready to help visitors, assist staff and complete different clerical tasks. Strong in time management, multitasking and organisation.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Captain - Head of HRM
SA Police Service
Hermanus
04.1991 - 04.2016
Managed a office with 5 personnel, dealing with all HR related Matters.
As well as dealing with misconduct, disciplinary cases, Grievances, CCMA related Matters and Medical Boards.
Inspector - Head of HRM
SA Police Service
Hermanus
04.1998 - 12.2005
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Maintained precise, detailed staff and company records for thorough reference.
- Used staff survey findings to implement enhanced working conditions and practices.
- Provided strategic direction for human resources management team.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
Hostage Negotiator - Western Cape
SA Police Service
Hermanus
11.1996 - 05.1999
Dealing with all hostage and suicide reported situations. Western Cape area
Trained by the FBI - USA.
Crime Prevention And Investigation Duties
SA Police Service
Hermanus
04.1991 - 03.1998
- Arrested and transported suspects to police stations or holding cells.
- Secured charges against suspected criminals, gaining desired outcomes for victims and communities.
- Operated firearms and non-lethal weapons to subdue and arrest suspects.
- Planned crime prevention measures and operated police desks.
- Served as first line of contact for customers filing complaints.
- Communicated with customers politely, promptly and professionally.
Education
National Higher Certificate- Policing - Police Administration
Technicon SA
Cape Town12.1994
Grade 12 - Matric - Afrikaans, English, Business Economics, Economics History
Swartberg Senior Secondary School
Caledon12.1990
Skills
Knowledge of MS WORD
Problem-solving
Recruitment
Oral and written communication
Dispute Resolution
New employee orientation
Written communication
Administrative duties
Data Entry
Project implementation
Effective under pressure
Letter writing
Decision making
Meeting planning
Confidentiality understanding
Developing presentations
Office staff leadership
Office administration
Filing experience
Multi-line phone systems
Service-orientated
References
Warrant Officer EJ Wilkinson
SAPolice Service
Hermanus
+27 82 738 9873
Miss G. Prins
Personnel Officer HRM
Hermanus
028 - 3135363
Timeline
Inspector - Head of HRM
SA Police Service
04.1998 - 12.2005
Hostage Negotiator - Western Cape
SA Police Service
11.1996 - 05.1999
Captain - Head of HRM
SA Police Service
04.1991 - 04.2016
Crime Prevention And Investigation Duties
SA Police Service
04.1991 - 03.1998
National Higher Certificate- Policing - Police Administration
Technicon SA
Grade 12 - Matric - Afrikaans, English, Business Economics, Economics History
Swartberg Senior Secondary School